Issue With Domain Registration & License Activation - Question | JoomShaper

Issue With Domain Registration & License Activation

FC

FERNANDO TATO DE LAS CUEVAS

SP Page Builder 1 day ago

I have recently upgraded to a Pro Subscription, but I am experiencing issues activating it on my website.

The problems are:

Domain Registration: When I try to add my domain in my JoomShaper Dashboard, I receive an error: "No domain has been added" (or the system simply doesn't save it).

License Activation: Although the License Key and Username appear as "Saved" in my Joomla SP Page Builder settings, I still see "Buy Pro" badges and receive the error "Something wrong there" when trying to import Layouts.

My details are:

JoomShaper Username: ftato

Domain: radiofisica.net

Joomla version:Joomla! 5.4.0

SP Page Builder version: 6.2.2

I need this resolved to start building my academy's educational resources. Could you please manually verify my domain or check if there is a conflict with my license?

Thank you for your help.

Best regards, [Tu nombre]"

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1 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 day ago #215178

Hi

Thanks for contacting us and sorry for your issue. You can check this documentation below:

I have/bought the Pro version, but with locked PRO features

It will help you.

For your domain issue, please add https:// when you add domain.

-Regards.

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