Good morning,
I renewed my personal template license and tried installing Rythm version 2.0.2, but the problem wasn't resolved.
The SpPageBuilder version is 5.4.2.
I have post the link to the test version privately.
Staff replied
Templates
Template Rhythm doesn't save changes and creates loops with Joomla 5.4.2
8 replies
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Franco Fadda Asked this
Thanks
Toufiq Senior Staff
Can i update Page Builder latest version?
Franco Fadda Asked this
Yes, Thanks
Toufiq Senior Staff
I just checked your site on my local server and it works fine. But, When i have check it on your server it returns 400 (Bad Request). Would you please contact your hosting provider to confirm this issue is not comming from them.
Franco Fadda Asked this
Okay, thanks, I'll give this a try.
Toufiq Senior Staff
Let me know the update. Would it be time-consuming?
Franco Fadda Asked this
I don't know, but I can't see the site anymore...
Toufiq Senior Staff
Site is running fine.
Franco Fadda Asked this
Okay, I can see it now. I'll keep you updated on any developments.
Toufiq Senior Staff
Sure! Please let me know. Thanks
Franco Fadda Asked this
Okay, thanks Toufiq, I finally solved it. The "ModSecurity WAF" feature was active on the server which was blocking new operations from the backend for security reasons. I added the rules that were blocking the save to the whitelist.
Thanks for your help :-)
Franco
Toufiq Senior Staff
You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.
To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.
As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.
We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.
Best regards,
Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)
Franco Fadda Asked this
Thanks again, I've left a positive review on Joomla Extensions and Trustpilot.
Franco
Toufiq Senior Staff
You are most welcome & Thanks
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