Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Thanks

Okay, thanks, I'll give this a try.

I don't know, but I can't see the site anymore...

Okay, I can see it now. I'll keep you updated on any developments.

Okay, thanks Toufiq, I finally solved it. The "ModSecurity WAF" feature was active on the server which was blocking new operations from the backend for security reasons. I added the rules that were blocking the save to the whitelist.

Thanks for your help :-) Franco

You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.

To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.

As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.

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We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.

Best regards,

Toufiqur Rahman

Team Lead, Tech Support (JoomShaper)

Thanks again, I've left a positive review on Joomla Extensions and Trustpilot. Franco