If I create an order from the admin side, it doesn't generate an invoice for the selected user.
How can I fix this?
Staff replied
EasyStore
doesn't generate an invoice
26 replies
Ofi Khan Staff
Hello REGISTRO ITALIANO MINI,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing.
I have checked the admin order creation on the latest EasyStore version. It seems to be generating the invoice correctly. Please record a screencast of your issue and share here via any drive link.
Best regards
REGISTRO ITALIANO MINI Asked this
7 months ago
· edited
When I create an order from the admin, it doesn't create the invoice code as you can see, neither before nor after payment.
Once paid, the invoice button appears on the client side
but clicking on it gives an error
Ofi Khan Staff
Apology for the inconvenience. I need to check your EasyStore settings. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.
REGISTRO ITALIANO MINI Asked this
Thank you
Ofi Khan Staff
Thanks for the access and apology for my last communication. The invoice is generated if admin creates the order but invoice number is not generated. The order number is placed as invoice number. I have found the issue on our component. I have asked the developer team to fix this bug as soon as possible.
REGISTRO ITALIANO MINI Asked this
ok grazie mille.
allora aspetto l'aggiornamento, quanto tempo ci vorrà?
mentre per poter modificare il pdf generato come posso fare?
Ofi Khan Staff
You are welcome 😊
I will talk to the team and will try to get a fix for you. I will give you an update next week.
REGISTRO ITALIANO MINI Asked this
and to modify the invoices that are recorded in PDF format, what should I do?
Ofi Khan Staff
Which type of modification do you want? If you want to change the overall layout of the invoice, then you have to override the files. If you want to change the information, then it is not possible on invoice generation. You have to edit the Customer Data to do this.
REGISTRO ITALIANO MINI Asked this
the layout part, also because when installing the Italian language it remained in English.
What file do I need to edit?
Ofi Khan Staff
Please copy the files from this directory:
components/com_easystore/layouts/invoice/
and add the files here:
templates/your_template/html/layouts/com_easystore/invoice/
Then edit the files. It will be loaded from your template directory.
Please follow this article and set up the multilingual site:
REGISTRO ITALIANO MINI Asked this
7 months ago
· edited
I have already done all the steps in the guide but the invoice is still in English
and even changing the layout files doesn't change the graphics of the invoice
Ofi Khan Staff
even changing the layout files doesn't change the graphics of the invoice
What do you actually want to change? Let me know. I will give it a try.
There are language strings used in the invoice layout. You have to override it in language overrides. The language strings are available here:
administrator/language/en-GB/com_easystore.ini
REGISTRO ITALIANO MINI Asked this
For the modification, I'd like to increase the size of the logo.
Regarding the language, it's absurd that, even though I have the Italian language installed, to get the invoice in English I have to edit the English com_easystore.ini file, and it won't display the one already translated into Italian.
REGISTRO ITALIANO MINI Asked this
The prefix and suffix set does not appear in the invoice
REGISTRO ITALIANO MINI Asked this
Is there any news regarding the billing problem?
It's been a week now
Ofi Khan Staff
The invoice issue has been fixed in your development environment. The fixed version will be released next week. Hopefully, all your issues will be solved with the update.
REGISTRO ITALIANO MINI Asked this
excellent with the update I fixed the creation of the order on the admin side but on the front end now it no longer allows you to put products in the cart
Ofi Khan Staff
I have not found the issue on order creation from frontend. Please record a screencast and share here via any drive link. I will check and help you immediately.
REGISTRO ITALIANO MINI Asked this
the screen is the one already uploaded in the previous post.
when you try to add it to the cart it opens an unknown error pop up.
nothing else.
looking at the forum it seems that the same thing happened to others after the update
Ofi Khan Staff
I could not get your Shop page. Please share your shop page link. I will try to add products on the cart and test the issue.
REGISTRO ITALIANO MINI Asked this
because the products can only be purchased by registered users.
I'll leave you the credentials to log in and the link
Ofi Khan Staff
I have investigated the site but could not trace the error. Please allow me to take an Akeeba Backup. I will check the issue locally.
REGISTRO ITALIANO MINI Asked this
you already have the admin credentials so go ahead, the important thing is that the problem is resolved.
I also tried to create a new product to see if it was related to the one but it gives the same error.
REGISTRO ITALIANO MINI Asked this
I saw that you just released a new update that fixed the error
Ofi Khan Staff
Great! I have talked with the team about the issue. Seems like the issue is fixed. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.
If you need further assistance, feel free to let us know!
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