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after update SP Page Builder to 6.4.0 pro-version inaccessible

Asked by Mich Nic 5 months ago Last activity 5 months ago

Hi,

I have a Pro version of SP Page Builder, but after updating SP Page Builder to 6.4.0 all pro-features seem inaccessible. I also can´t see my SPPB-pages, which use dynamic content

Do I have to update anything?

Thanks,

Accepted answer

Marked as the solution
Paul Frankowski Senior Staff
5 months ago · edited

If you cannot download from https://www.joomshaper.com/downloads/extension anymore - it means that your licence/subscription ended.

  1. In SPPB settings in "License & Update" add e-mail (used durning purchase) and valid License Key (!)
  2. I reinstalled SPPB Pro. But (1) is needed (!) to use all PRO features.

7 more replies

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Mehtaz Afsana Borsha Staff
5 months ago

Hi,

Thanks for contacting us. Could you please keep a full site backup and give me your super admin access? So that I can check.

-Regards.

Mich Nic Asked this
5 months ago

I did all steps 1-3 as suggested by Paul, but couldn´t download SPPB Pro 6.x package to reinstall since the download-page wanted me to buy it again.
So I try now with Mehtaz.
Thank you guys.

Mich Nic Asked this
5 months ago

Thanks Paul, I used the licence key, and the access was granted again.

What exactly happens after the Expiration Date? I guess, I can keep using this version of SPPB Pro to manage my existing pages? Will I be able to update to newer versions after Expiration Date?

Paul Frankowski Senior Staff
5 months ago · edited

Will I be able to update to newer versions after Expiration Date?

Component update system will stop working. But you will be able to update/edit content of website.
Later anytime you can renew membership to get access to SPPB updates. The same method is used for every premium software that you have.

What exactly happens after the Expiration Date?

Some PRO features will stop working, for example, access to Premade Page Layout.

Mich Nic Asked this
5 months ago

But you will be able to update/edit content of website.
...
Some PRO features will stop working, for example, access to Premade Page Layout.

I need to put the two staments into context, since I was not able to see some content before re-entering the licence key:
Will access of and edits on contents based on PRO features be possible after the expiration date?
I put a screenshot of the content I am referring to.

Mehtaz Afsana Borsha Staff
5 months ago

Hi

Glad to know that its solved and thanks Paul for helping him.

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