Page Builder Keeps Loading After Update - Question | JoomShaper
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Page Builder Keeps Loading After Update

I

Ionut

SP Page Builder 5 days ago

Hi,

I'm trying to create a new page, but when I try to edit it, it just shows a loading icon and never finishes loading. Pages created before the update work fine — the issue only happens with new ones. Version: 5.7.2 PHP 8.2 Joomla 4x

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6 Answers
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I
Ionut
Accepted Answer
5 days ago #207116

It was a database problem. i fix it.

Thanks

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 days ago #207118

It’s great to hear that your issue has been resolved. If everything is working fine now, please mark the question as complete by accepting any of our answers.

Thank you!

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 days ago #207064

Hello Ionut,

Thank you for reaching out to us.

Please check if ModSecurity or any WAF rules are enabled on your hosting and try temporarily disabling them. Additionally, clear your Joomla cache and browser cache and try again.

Thanks,

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I
Ionut
Accepted Answer
5 days ago #207067

Hi, I tried and is the same.

Before updating of page builder it was ok, with the same settings.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 days ago #207082

Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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I
Ionut
Accepted Answer
5 days ago #207115

Hi, Can you tell me what to check? to see more about this issue? And after this, i can give you full acces, if i can't fix it. i want to know for future issues

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