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Module image / Travelkit

Asked by hiro 4 months ago Last activity 4 months ago

Hi guys

Im using Travelkit. Uploading image from unsplush into SP Booking: Packages to swap.

my images are jpg file but error show up. Is file specific for upload or issue of image size?

Thanks

Accepted answer

Marked as the solution

Atick Eashrak Shuvo Staff

4 months ago

Hi,

Apologies for the inconvenience. Could you please mention which module or addon you are referring to? It would also be very helpful if you could share a screen recording of the issue, along with the exact error message you are receiving during the image upload.

This will help us investigate the issue more accurately.

Thank you.

13 more replies

hiro Asked this

4 months ago

Error is:

Save failed with the following error: The image file does not exist.

Im able to use on Header but not on modules.

Thanks

hiro Asked this

4 months ago

Hi Atick

I been try changing heasder image in SP booking package on Travelkit. I dont know how to attach image on here!

Thanks

Atick Eashrak Shuvo Staff

4 months ago

use https://files.fm/ to share image

hiro Asked this

4 months ago

Hi Atick

I have made account. How can I proceed? I dont htink its private post

Thanks

hiro Asked this

4 months ago

Please check below

hiro Asked this

4 months ago

Hello

Please check below link. Its about SP book package image replacement. Not able to change

Atick Eashrak Shuvo Staff

4 months ago

Please check the screen recording in the hidden content area

hiro Asked this

4 months ago

Hi Atick

My post question is not about header image. Its about SPbook: Package. Please check below link

hiro Asked this

4 months ago

Hi guys

Any update? I cant move forward..

Thanks

Atick Eashrak Shuvo Staff

4 months ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

hiro Asked this

4 months ago

Hi Atick

hiro Asked this

4 months ago

Any Update?

Thanks

hiro Asked this

4 months ago

I have re installed on blank website Travelkit and test SPbooking Package / Image replacement and same result.

Its been more than week. Please provide solution. I can't move forward

PLease check below link:

Thanks

Atick Eashrak Shuvo Staff

4 months ago

Hello,

I apologize for the inconvenience and for the delayed response due to the ongoing Eid holiday in our country.

After reviewing the issue, it appears that the problem is related to the folder name where your images are stored. If you are uploading images to a separate folder, please ensure that the folder name does not contain any spaces.

In the screen recording you provided, I noticed that the folder is named "TOUR IMAGE". The space in the folder name is likely causing the issue. Instead, please use an underscore (_) or remove the space altogether. For example, you can rename the folder to "TOUR_IMAGE".

Once the folder has been renamed, the issue should be resolved.

Please let us know if you continue to experience any problems, and we will be happy to assist further.

Thank you for your patience and understanding.