Hi, I want to update my Joomla pages from 4 to 5. But I get (Jommla tjek update) errors on these.
I have som hompage - Access denied: Joomla cannot communicate with the file administrator/components/com_joomlaupdate/extract.php ?
Staff replied
General
- Access denied: Joomla cannot communicate with the file administrator/components/com_joomlaupdate/extract.php
8 replies
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Kurt Simonsen Asked this
Ok Hidden content
Toufiq Senior Staff
It happens for the file and folder permission.
Recommended permissions:
Folders: 755
Files: 644
Note: your site is live now.
Kurt Simonsen Asked this
Hi thanks, looks like it's working again
Ok, checking up on my host so it will be changed. Should I then be able to make an update to Joomla 5?
Toufiq Senior Staff
Hope so, no problem will be.
Kurt Simonsen Asked this
Hi again
I have set all permissions as instructed. Folders: 755 Files: 644
However, I am still getting errors when updating.
Kurt Simonsen Asked this
Would it be ok to disable:
System - SP PageBuilder
System - SP Page Builder Pro Updater
System - SP Cookie Consent
Update and enable them without losing anything?
Toufiq Senior Staff
Download and install this Akeeba backup.
Kurt Simonsen Asked this
I made a backup yesterday. Joomla is updated to 5.4.6
Everything worked as it should late last night but this morning there were errors again.
I think it's easiest to rebuild than spend more time on this one. The problem is that I have several websites with probably the same error.
Kurt Simonsen Asked this
Disappointed!
It turns out to be your Helix that is causing the trouble.
I have spent a lot of time on it and think it is not good enough from you.
I have uninstalled and as I did so I received an email about a new version. It has been installed and now everything works.
Toufiq Senior Staff
Homepage is loading fine without having any problem.
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