Homepage not reflecting updates - Forum | JoomShaper
Staff replied SP Page Builder

Homepage not reflecting updates

Asked by Joon 3 months ago Last activity 2 months ago

Hi,

I'm having an issue with SP Page Builder Pro on a multilingual Joomla 5 (English + Chinese) and would really appreciate some help.

The problem:
The English homepage is not reflecting any content updates on the frontend. Specifically:

  • If I update an article that is featured in the homepage article slider, the article page itself updates fine, but the slider on the homepage does not reflect the change
  • New slider items I add in the English homepage layout are not appearing on the frontend either
  • The Chinese homepage works perfectly — all updates reflect immediately

What I see in the SP Page Builder frontend editor:

  • The English homepage appears to be missing elements — for example the article slider shows only one image instead of multiple, and there are tabs with content visible on the frontend that do not appear in the editor at all
  • The Chinese homepage looks correct and complete

Background context:
Our site was recently hacked and our hosting company restored it from a previous backup.

We have checked the following already:

  • Cleared Joomla cache
  • Cleared Cloudflare cache
  • Confirmed the correct database is connected in configuration.php
  • Confirmed the English Home menu item is published and correctly assigned

My questions:

  1. Is there a way to force SP Page Builder to rebuild or refresh the English homepage layout?
  2. Could SP Page Builder be serving a cached or static HTML snapshot of the English page that is different from the current database content? If so, where is this cache stored and how do I clear it?
  3. Is there a safe way to diagnose or repair a corrupted SP Page Builder page layout without rebuilding the entire page from scratch?

Thank you so much for any help — really appreciate it!

9 replies

Atick Eashrak Shuvo Staff

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Joon Asked this

Thank you Atick,

I just made an Akeeba backup and prepared a temporary admin user login for you.

Joon Asked this

Hi Atick,

did you manage to take a look?

Thanks

Joon Asked this

Hi Atick,

did you manage to take a look? Any idea what is wrong?

Thanks

Atick Eashrak Shuvo Staff

Apologies for the delayed response.

Would it be possible for me to take a full backup of your website? I'd like to reproduce and investigate the issue on my local development environment to identify the root cause.

Joon Asked this

Thanks, Atick. Let me get back to you on this.

Joon Asked this

Hi Atick,

yes, it is fine to take a full backup and work on your locat environment, if this help fixing the bug faster.

Best regards

Atick Eashrak Shuvo Staff

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

Joon Asked this

Hi I was trying to replace the Featured image on the Blog Media in existing article but was unable to do so. Not sure what has happened? I tried a few articles, all has the same issue. There is a popup says "Unable to remove the image. Please try again." Do you know what could have happened on this new issue?

Joon Asked this

Hi, this bug was solved after updating Helix.

Joon Asked this

Thank you, Atick! Yes, the homepage slider looks like it's working now. I will close the ticket after checking all necessary.

Could you share where was the bug and how did you fix it?

Best regards

Joon Asked this

Hi Atick, could you share how you fixed the homepage slider bug? I can also close the ticket afterwards.

Atick Eashrak Shuvo Staff

Caching issue caused the issue. clearing the joomla cache solve the issue

Joon Asked this

thanks Atick. Do you remember where you did the Cache clearing? Because I did this multiple times in Joomla back-end and it did not solve the issue.

Atick Eashrak Shuvo Staff

Where has the issue?

Log in to reply.