I have problem "The template for this view is unavailable. Please contact an administrator."
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pvundwaerme.de
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Atick Eashrak Shuvo Staff
Please marked the issue as solved
54 more replies
Atick Eashrak Shuvo Staff
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Kluczycka Asked this
Atick Eashrak Shuvo Staff
I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
Kluczycka Asked this
yes it works, thank you
Kluczycka Asked this
There is also a problem with malicious files appearing on the server, which are deleted and then come back.
Atick Eashrak Shuvo Staff
I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
Kluczycka Asked this
I tried to delete the indicated file now, but it comes back after deletion? Is this normal?
Kluczycka Asked this
We have the same problem on the website https://kunst-schmiede.pl/ Can this be checked?
Atick Eashrak Shuvo Staff
Please check the hidden content area
Kluczycka Asked this
ok sorry, I'm sending the login details again
Atick Eashrak Shuvo Staff
Could you please share your server access?
Kluczycka Asked this
ok
Atick Eashrak Shuvo Staff
I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
Kluczycka Asked this
this is how the website works now. I also have a request regarding the website www.pvundwaerme.de Can you check these files on the server? They supposedly have a virus and when you try to remove them they come back and I don't know if they come back clean or with the virus.
/home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/libraries/system.php /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/bin/cms.php /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/modules/mod_menu/tmpl/menu.html /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/images/banners/osmbanner3.png /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/media/system/images/indent9.png /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/options.php /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/plugins/content/joomla/content.php
/home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/templates/system/images/j_button2_center.png
/home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/templates/system/online.php
Atick Eashrak Shuvo Staff
I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
Kluczycka Asked this
I hope so, files come back after deletion and I don't know if this is how it's supposed to be. maybe so. Thank you
Atick Eashrak Shuvo Staff
Can you share your server access? not ftp
Kluczycka Asked this
with https://www.motowiwa.pl/ and https://atom-guben.de/ there is the same problem
Kluczycka Asked this
Kluczycka Asked this
Kluczycka Asked this
Kluczycka Asked this
Atick Eashrak Shuvo Staff
could you please confirm is your www.pvundwaerme.de issue solved?
Kluczycka Asked this
yes, but I have a problem with six other pages
Atick Eashrak Shuvo Staff
Please check https://www.artstal.de and let me know if the issue solved?
Kluczycka Asked this
yes, the site www.artstal.de is working at the moment. What about the rest?
Atick Eashrak Shuvo Staff
Still working on those
Kluczycka Asked this
Ok, thank you very much
Atick Eashrak Shuvo Staff
Could you please share https://www.motowiwa.pl server access?
Kluczycka Asked this
ok
Atick Eashrak Shuvo Staff
Please check https://atom-gubin.pl/
Kluczycka Asked this
I think atom-gubin.pl it's ok
Atick Eashrak Shuvo Staff
Please check https://www.motowiwa.pl/
Kluczycka Asked this
www.motowiwa.pl It's ok
Atick Eashrak Shuvo Staff
Please check https://atom-guben.de
Kluczycka Asked this
atom-guben.de It's ok
Kluczycka Asked this
and here is the server access for the website www.pvundwaerme.de there is still a problem because Google shows different descriptions than we have. I'm sending image
https://www.pvundwaerme.de/images/g1.png
Kluczycka Asked this
and yesterday these two pages were not checked. Could you please check them?
Atick Eashrak Shuvo Staff
Please check the both site.
Kluczycka Asked this
User accounts on the issima website have been deleted, the pages seem to be working fine.
Kluczycka Asked this
Can I ask another question about the https://www.pvundwaerme.de/images/g1.png
Kluczycka Asked this
2 months ago
· edited
please check again
Kluczycka Asked this
Could you please look at this page?
Kluczycka Asked this
I kindly ask you to check this page https://ecokatrina.de/ and https://ecokatrina.pl/ there is the same problem.
Atick Eashrak Shuvo Staff
Please check the both site.
Kluczycka Asked this
the website https://ecokatrina.pl/ the correct page is not displayed, there is another Turkish website and https://ecokatrina.de/ is ok
Atick Eashrak Shuvo Staff
What is the currect page for https://ecokatrina.pl/
Kluczycka Asked this
looks the same as the website https://ecokatrina.de/ only in Polish
Kluczycka Asked this
2 months ago
· edited
on the website https://ecokatrina.pl/ in SP Page Builder all Pages have disappeared. When I want to create a new page, I get an error: Request failed with status code 500.
Atick Eashrak Shuvo Staff
Apolozy for the inconvinence. could you please share the site server access?
Kluczycka Asked this
In the morning I made a copy of the website files via FTP and the website was working, but it didn't work SP Page Builder and now the website is not working again.
on the https://ecokatrina.pl/ server I can make a copy only via FTP and only from the last 3 days
Atick Eashrak Shuvo Staff
Could you please share the server access of the site
Kluczycka Asked this
server access:
Kluczycka Asked this
and FTP
Atick Eashrak Shuvo Staff
Could you please recheck the ftp credentials? I was unable to access with those credentials
Kluczycka Asked this
ok
Atick Eashrak Shuvo Staff
Please check now.
Kluczycka Asked this
the website works but it's not the same website, there is a German website on the Polish website. There are two folders on the ftp: ecokatrina.pl and ecokatrina.de. There is also a folder called ecokatrina.pl under the website www.ecokatrina.pl.
Atick Eashrak Shuvo Staff
Could you please share the backup you said you restore earlier?
Kluczycka Asked this
located on ftp backup/web/current/ecokatrina_pl
Atick Eashrak Shuvo Staff
Please check now
Kluczycka Asked this
Is this how it works or will it be ok now?
Atick Eashrak Shuvo Staff
It should be ok now
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