Pvundwaerme.de - Question | JoomShaper

Pvundwaerme.de

K

Kluczycka

Template 6 days ago

I have problem "The template for this view is unavailable. Please contact an administrator."

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23 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 6 days ago #228087

Please marked the issue as solved

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 6 days ago #228079

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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K
Kluczycka
Accepted Answer
6 days ago #228082
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 6 days ago #228084

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

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K
Kluczycka
Accepted Answer
6 days ago #228086

yes it works, thank you

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K
Kluczycka
Accepted Answer
5 days ago #228235

There is also a problem with malicious files appearing on the server, which are deleted and then come back.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 4 days ago #228364

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

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K
Kluczycka
Accepted Answer
4 days ago #228371

I tried to delete the indicated file now, but it comes back after deletion? Is this normal?

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K
Kluczycka
Accepted Answer
1 day ago #228616

We have the same problem on the website https://kunst-schmiede.pl/ Can this be checked?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 day ago #228617

Please check the hidden content area

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K
Kluczycka
Accepted Answer
1 day ago #228643

ok sorry, I'm sending the login details again

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 11 hours ago #228758

Could you please share your server access?

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K
Kluczycka
Accepted Answer
10 hours ago #228774

ok

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 hours ago #228776

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

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K
Kluczycka
Accepted Answer
10 hours ago #228779

this is how the website works now. I also have a request regarding the website www.pvundwaerme.de Can you check these files on the server? They supposedly have a virus and when you try to remove them they come back and I don't know if they come back clean or with the virus.

/home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/libraries/system.php /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/bin/cms.php /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/modules/mod_menu/tmpl/menu.html /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/images/banners/osmbanner3.png /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/media/system/images/indent9.png /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/options.php /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/plugins/content/joomla/content.php /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/templates/system/images/j_button2_center.png /home/klient.dhosting.pl/havertra/pvundwaerme.de/pvundwaerme.de/templates/system/online.php

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 9 hours ago #228799

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

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K
Kluczycka
Accepted Answer
9 hours ago #228803

I hope so, files come back after deletion and I don't know if this is how it's supposed to be. maybe so. Thank you

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 hours ago #228808

Can you share your server access? not ftp

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K
Kluczycka
Accepted Answer
8 hours ago #228810

with https://www.motowiwa.pl/ and https://atom-guben.de/ there is the same problem

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K
Kluczycka
Accepted Answer
8 hours ago #228811
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K
Kluczycka
Accepted Answer
8 hours ago #228812
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K
Kluczycka
Accepted Answer
8 hours ago #228813
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K
Kluczycka
Accepted Answer
1 hour ago #228868
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