Access to SP Page Builder Back end editor failing - Forum | JoomShaper
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Access to SP Page Builder Back end editor failing

Asked by Jim Barden 2 months ago Last activity 2 months ago

When I try to access the backend editor for an article I get this page:

Unhandled Runtime Error
TypeError: Cannot read properties of undefined (reading 'xl')

Please open the browser console for more information!

Call Stack
Object.columnWrap
(2:128363)

Hn
(2:126841)

xs
(2:528202)

xl
(2:585034)

yc
(2:574186)

mc
(2:574114)

pc
(2:573977)

rc
(2:570784)

nc
(2:569339)

S
(2:642759)

3 replies

Atick Eashrak Shuvo Staff

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Jim Barden Asked this

Thank you. What is the best way to securly pass you these credentials ?

Atick Eashrak Shuvo Staff

Please use the Hidden Content area to share sensitive information

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