Access To SP Page Builder Back End Editor Failing - Question | JoomShaper
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Access To SP Page Builder Back End Editor Failing

JB

Jim Barden

SP Page Builder 1 day ago

When I try to access the backend editor for an article I get this page:

Unhandled Runtime Error TypeError: Cannot read properties of undefined (reading 'xl')

Please open the browser console for more information!

Call Stack Object.columnWrap (2:128363)

Hn (2:126841)

xs (2:528202)

xl (2:585034)

yc (2:574186)

mc (2:574114)

pc (2:573977)

rc (2:570784)

nc (2:569339)

S (2:642759)

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1 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 13 hours ago #228726

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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