Solved General

Joomla Update Server blocked by Cloudflare

Asked by Milan 2 months ago Last activity 2 months ago

Hello JoomShaper Support,

since today Joomla is no longer able to check updates from your update servers.

All update sites return the following error: Could not open update site

Affected update URLs include:
https://www.joomshaper.com/updates/plg-system-helixultimate.xml
https://www.joomshaper.com/updates/com-sp-page-builder-pro-next.xml
https://www.joomshaper.com/updates/shaper-helixultimate.xml

These update URLs worked correctly before, but now Joomla cannot download the XML files.
It looks like Cloudflare protection may be blocking server-side requests from Joomla.

Could you please check whether your Cloudflare configuration is preventing access to the /updates/ XML files?

Thank you.
Best regards,
Milan

Accepted answer

Marked as the solution

Ziaul Kabir Staff

2 months ago

If everything is working fine now, please mark the question as complete by accepting any of our answers.

Thank you!

3 more replies

Ziaul Kabir Staff

2 months ago

Hi Milan,

Thank you for bringing this to our attention.

Could you please try checking for updates again now? If the issue persists, you can manually download the latest version from your JoomShaper account and install it via Joomla Extension Manager as a temporary workaround.

If you're still unable to access the update XML files after trying again, please let us know, and we'll investigate the issue further.

Kind regards,

Milan Asked this

2 months ago

Hello,

I tried updating on a few sites and it seems that the communication is working and the update is being done.
Can you confirm that there was a problem with the Cloudflare configuration?
I can't update manually on over a hundred sites :-(

Best regards, Milan

Ziaul Kabir Staff

2 months ago

No, this issue is on our end. Sometimes, when the website receives a large amount of traffic, normal user requests are also blocked.

Thanks.