Joomla Update Server Blocked By Cloudflare
Milan
Hello JoomShaper Support,
since today Joomla is no longer able to check updates from your update servers.
All update sites return the following error: Could not open update site
Affected update URLs include: https://www.joomshaper.com/updates/plg-system-helixultimate.xml https://www.joomshaper.com/updates/com-sp-page-builder-pro-next.xml https://www.joomshaper.com/updates/shaper-helixultimate.xml
These update URLs worked correctly before, but now Joomla cannot download the XML files. It looks like Cloudflare protection may be blocking server-side requests from Joomla.
Could you please check whether your Cloudflare configuration is preventing access to the /updates/ XML files?
Thank you. Best regards, Milan
Ziaul Kabir
Accepted AnswerIf everything is working fine now, please mark the question as complete by accepting any of our answers.
Thank you!
Ziaul Kabir
Accepted AnswerHi Milan,
Thank you for bringing this to our attention.
Could you please try checking for updates again now? If the issue persists, you can manually download the latest version from your JoomShaper account and install it via Joomla Extension Manager as a temporary workaround.
If you're still unable to access the update XML files after trying again, please let us know, and we'll investigate the issue further.
Kind regards,
Milan
Accepted AnswerHello,
I tried updating on a few sites and it seems that the communication is working and the update is being done. Can you confirm that there was a problem with the Cloudflare configuration? I can't update manually on over a hundred sites :-(
Best regards, Milan