Solved Helix Framework

Cannot apply latest security patch for Joomla3

Asked by Onsite 2 months ago Last activity 2 months ago

Hi, tried to apply latest helix ulitmate security patch but it fails.

***Unsupported Helix Ultimate version 1.1.2. Supported range: 2.1.0 to 2.1.4-j3sec.

How do I proceed from here, as I cant find anywhere to evn upgrade 1.1.2 to 2.1.0.

Paul

Accepted answer

Marked as the solution

Ziaul Kabir Staff

2 months ago

Hi,

Please download the latest version and install it again. We've made improvements to address and fix this issue.

Please let us know if the problem persists after updating.

Thank you!

11 more replies

Directive Team

2 months ago

Need this as well. I've checked the GitHUB, and I see source code available for some of the older stuff, but no plugins.

Need it ASAP.

Ziaul Kabir Staff

2 months ago

Hi Paul,

Thanks for reaching out to us.

Could you please check the following announcement and confirm whether you've followed the steps described there?

Security Update for Joomla 3 Users:
https://www.joomshaper.com/blog/security-update-for-joomla-3-users

I believe there may be a version mismatch with your current Helix Ultimate installation. I've forwarded this to our development team for further review.

Thanks

Ziaul Kabir Staff

2 months ago

Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Onsite Asked this

2 months ago

Hi,

yes I have read and tried to implement what is said in your blog.

As mentioned, I have Helix Ultimate 1.1.2 so I suspect your security patch does not cater for older versions.

I have sent you admin access.

Paul

Onsite Asked this

2 months ago

Thank you, the new security update solved the problem.

Paul

Onsite Asked this

2 months ago

Hi I spoke too soon.

The site is now not working at all.

Failed opening required '/usr/www/users/joomccvaws/plugins/system/helixultimate/bootstrap.php' (include_path='.:/usr/share/php')

You have my admin details, please can you repair it.

Thanks
Paul

Ziaul Kabir Staff

2 months ago

Please, share your cPanel access.

Thanks.

Onsite Asked this

2 months ago

Unfortunately my hosting provider has strict 2FA credentials to their cPanel, which is custom to them, they have their own cPanel design so not able to provide details.

However, I have given you the ftp details in which you can get access to the files via ftp or ssh

You have the joomla super user details.

Paul.

Onsite Asked this

2 months ago · edited

Hi,

Any progress. My site has been down for 2 days now, please can you attend to it.

I also see my site has been compromised in the last 24hrsa due to the security issue in sppagebuilder

Please consider this repair critical

Thanks
Paul

Ziaul Kabir Staff

2 months ago

Please, check now. Your issues is resolved.

Thank you!