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Ghost elements in image carousel addon

Asked by Fernando Bautista 2 weeks ago Last activity 1 week ago

Greetings.

I am using an image carousel addon with 7 JPG images, all the same size:

1200 px wide x 675 px high

You can see this on the homepage at https://portalnews.co in the module named "Bagarstyle - Muebles & Decoracion." (I have attached an image link).

https://prnt.sc/aaQNB0CBgSl5

However, when viewing the carousel, for some reason two extra elements appear—which I did not add—showing up as blank spaces; this results in a total of 9 elements, even though I officially have only 7.

I would appreciate it if you could let me know if this is an error or what might be happening.

Thank you very much for your kind assistance.

Accepted answer

Marked as the solution
Atick Eashrak Shuvo Staff
2 weeks ago

Hello,

Thank you for contacting us and for providing the details.

We have checked your homepage and, at the moment, we are unable to reproduce the issue. The carousel appears to be displaying the expected number of items on our end https://prnt.sc/mIu4RoFhJDgR.

Could you please clear your Joomla cache as well as your browser cache, then reload the homepage and check the carousel again? If you are using any CDN or caching service, please clear its cache as well.

If the issue persists after clearing the caches, please let us know and share a screenshot or short screen recording showing the extra blank items. We will be happy to investigate further.

Thank you for your cooperation.

3 more replies

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Fernando Bautista Asked this
1 week ago

Warm regards, Atick, and thank you very much for your kind suggestions.

I’m not sure why this happened temporarily, but I see the elements are displaying correctly now; perhaps it was a cache issue.

In any case, it’s working now; I’ll reach out again if anything comes up.

Have a great day.

Atick Eashrak Shuvo Staff
1 week ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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