Ghost Elements In Image Carousel Addon
FB
Fernando Bautista
Greetings.
I am using an image carousel addon with 7 JPG images, all the same size:
1200 px wide x 675 px high
You can see this on the homepage at https://portalnews.co in the module named "Bagarstyle - Muebles & Decoracion." (I have attached an image link).
However, when viewing the carousel, for some reason two extra elements appear—which I did not add—showing up as blank spaces; this results in a total of 9 elements, even though I officially have only 7.
I would appreciate it if you could let me know if this is an error or what might be happening.
Thank you very much for your kind assistance.
3 Answers
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Atick Eashrak Shuvo
Accepted AnswerHello,
Thank you for contacting us and for providing the details.
We have checked your homepage and, at the moment, we are unable to reproduce the issue. The carousel appears to be displaying the expected number of items on our end prnt.sc/mIu4RoFhJDgR.
Could you please clear your Joomla cache as well as your browser cache, then reload the homepage and check the carousel again? If you are using any CDN or caching service, please clear its cache as well.
If the issue persists after clearing the caches, please let us know and share a screenshot or short screen recording showing the extra blank items. We will be happy to investigate further.
Thank you for your cooperation.
FB
Fernando Bautista
Accepted AnswerWarm regards, Atick, and thank you very much for your kind suggestions.
I’m not sure why this happened temporarily, but I see the elements are displaying correctly now; perhaps it was a cache issue.
In any case, it’s working now; I’ll reach out again if anything comes up.
Have a great day.
FB
Fernando Bautista
Accepted AnswerHi, it happened again. This time I recorded the event on video: officially, I have 7 elements in the editor, but 9 are being displayed. Two of them don't actually exist, yet they appear on the front end—or at least that was the case for me:
https://drive.google.com/file/d/1Lj_8-30SOaimyEVrQv8Qj4J95SBNGlSR/view?usp=drive_link