Hi when i try to add a new category with virtuemart i have this error :
1267 Illegal mix of collations (utf8_general_ci,IMPLICIT) and (utf8mb4_general_ci,COERCIBLE) for operation '='
What sould i do ? Thank you
Hi when i try to add a new category with virtuemart i have this error :
1267 Illegal mix of collations (utf8_general_ci,IMPLICIT) and (utf8mb4_general_ci,COERCIBLE) for operation '='
What sould i do ? Thank you
No problem found with the name. I have tried both with or without comma. I think the issue is with your database. Please follow this documentation. It might fix the issue.

Hello MELISSA MOUHEB
Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.
Best regards
Hi i'm on localhost, how can i share it with you ?
Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial
Hi, I can't uploade the file (don't have the option available in the answer box)
Should I send it to you via mail ?
Thank you
okay. Share it to [email protected] and mention this forum topic.
Hi Ofi, the mail is sent.
Thanks. I got the email.
I have installed the backup on my localhost and added a category. Please check your issue again.

Ofi, The problem is when you want to add a category with an Accent in the category name
Could you try it ?
Sorry, I don't get you. Please give me example of the exact scenario. I will follow this and check the issue. But I do not think this issue (if it is present) is related to our product.
Ok, So
Go to Vituemart
Category > New Catégory
Add for example "Nouvelle Catégorie" (With the accent)
And Save
It will tell you :
1267 Illegal mix of collations (utf8_general_ci,IMPLICIT) and (utf8mb4_general_ci,COERCIBLE) for operation '='