Problem adding Articles/Catégories with Accents on Virtuemart - Forum | JoomShaper
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Problem adding Articles/Catégories with Accents on Virtuemart

Asked by MELISSA MOUHEB 5 years ago Last activity 5 years ago

Hi when i try to add a new category with virtuemart i have this error :

1267 Illegal mix of collations (utf8_general_ci,IMPLICIT) and (utf8mb4_general_ci,COERCIBLE) for operation '='

What sould i do ? Thank you

Accepted answer

Marked as the solution
Ofi Khan Staff

No problem found with the name. I have tried both with or without comma. I think the issue is with your database. Please follow this documentation. It might fix the issue.

Screenshot at Jul 06 16-56-20.png

11 more replies

Ofi Khan Staff

Hello MELISSA MOUHEB

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

MELISSA MOUHEB Asked this

Hi i'm on localhost, how can i share it with you ?

Ofi Khan Staff

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial

MELISSA MOUHEB Asked this

Hi, I can't uploade the file (don't have the option available in the answer box)
Should I send it to you via mail ?

Thank you

MELISSA MOUHEB Asked this

Hi Ofi, the mail is sent.

Ofi Khan Staff

Thanks. I got the email.

Ofi Khan Staff

I have installed the backup on my localhost and added a category. Please check your issue again.

Screenshot at Jul 05 18-12-17.png

MELISSA MOUHEB Asked this

Ofi, The problem is when you want to add a category with an Accent in the category name
Could you try it ?

Ofi Khan Staff

Sorry, I don't get you. Please give me example of the exact scenario. I will follow this and check the issue. But I do not think this issue (if it is present) is related to our product.

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