johnclapps

Ofi Khan Staff

5 years ago

Hello John Clapps

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

JC

John Clapps Asked this

5 years ago

The credentials are here

Ofi Khan Staff

5 years ago

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial

JC

John Clapps Asked this

5 years ago

Any thoughts? This was sent via email when asked.

John

Ofi Khan Staff

5 years ago

Which email have you sent this?

JC

John Clapps Asked this

5 years ago

The one that was sent to me.
[email protected]

Here it is again: https://www.dropbox.com/s/ze4laqr1eg675x2/site-b24-2021.brand24llc.com-20210908-185120utc-TASkln3lA7G1mrD3.zip?dl=0

Ofi Khan Staff

5 years ago

I asked you for Akeeba Backup. You have sent your site files. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial

JC

John Clapps Asked this

5 years ago

I followed that and the result is what I sent. An Akeeba back-up in zip format

Ofi Khan Staff

5 years ago

Thanks for the backup. I have got this now. Please help me find the issue. What did you exactly do that caused this issue? Maybe you have added some code in the Custom Code option. Give me the code and details. It will help me to fix the issue.

JC

John Clapps Asked this

5 years ago

I am not totally sure what I did. But I think I put code in the custom code field (in the before head section). Then removed it when I relaized it was in the wrong place. I may not have removed it all completely.