Johnclapps - Question | JoomShaper

Johnclapps

JC

John Clapps

Helix Framework 2 years ago

I left some remnant code in the Helix Ultimate template and now the Settings bar does not show up. How can I fix this? https://b24-2021.brand24llc.com

I can send a screen shot if you'd like.

John

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11 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #31932

Hello John Clapps

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

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JC
John Clapps
Accepted Answer
2 years ago #32155

The credentials are here

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #32614

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial

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JC
John Clapps
Accepted Answer
2 years ago #33777

Any thoughts? This was sent via email when asked.

John

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #33800

Which email have you sent this?

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JC
John Clapps
Accepted Answer
2 years ago #34175
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #34270

I asked you for Akeeba Backup. You have sent your site files. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial

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JC
John Clapps
Accepted Answer
2 years ago #34301

I followed that and the result is what I sent. An Akeeba back-up in zip format

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #34518

Thanks for the backup. I have got this now. Please help me find the issue. What did you exactly do that caused this issue? Maybe you have added some code in the Custom Code option. Give me the code and details. It will help me to fix the issue.

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JC
John Clapps
Accepted Answer
2 years ago #34558

I am not totally sure what I did. But I think I put code in the custom code field (in the before head section). Then removed it when I relaized it was in the wrong place. I may not have removed it all completely.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #35003

Your issue is fixed. Please download this backup and install on your server.

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