Hi there!

Sorry for your issue.

I can use flipbox addon in Helix Ultimate and it works fine. Would you please check that if you have enabled JS compression in your Template Options? And/or you have any third party extension that compresses JS/blocks some parts?

Best Regards

Would you please check that if you have enabled JS compression in your Template Options? No I dont have

And/or you have any third party extension that compresses JS/blocks some parts? No

Like I wrote, "when change template to protostar it is working?"

With my previous experience with your support, I will not get answer to my topic any more, so obviously, I will need to solve it by my self

Hello,

Please take my apology.

Would you please give me your admin accessto check the issue?

Best Regards

Send you hidden content

Hi,

Sorry for the unwanted delay.

Would you please let me know when this issue has started? It is supposed to not happen from the beginning. It will be helpful if you let me know what changes were made when all was okay?

Best Regards

I don't know when it is started. One customer warned us that is not working

Any news regarding issue?

Anything new?

is there any possibility to solve this?

Hi,

As I said in your another post that, the upgrade process was not smooth somehow as far as I can understand. I have tried to use Gazette template at my end and all is working here in my local.

I have a kind request that, it is better to roll back to an earlier backed up version when everything was working well.

Thanks for your patience.

I have restored from backup

Thanks. Is it working now?

No, as I can see it is not working

Hi,

Sorry to hear that. Which backup did you restored, please?

Kindly restore the backup which was a working one. I mean just before you update your framework/ system plugin.

Best Regards

This is the oldest backup I have

Is it possible for you to ask hosting support to replace it with a previous version of your site?

As you have said the flipbox was working before, suddenly stopped! It is stopped after the new update I guess. As you have a numerous third party extensions there, one of them may blocking the template to run the JS script smoothly.

Best Regards

This is oldies backup they have. I have disabled all extensions and plugins but still it is not working

Also I have tested filpbox inside SPPage builder and it is working but it is not working inside article like in this case.

Any news?

Hi There!

I'm apologizing again...

I have checked your backend thoroughly and now your flip box is working.

Kindly do check and let me know.

https://www.skolica.net/mozgalice/brojcanik-mozgalica

Best Regards