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Helix Problem

DT

Damian Tabin

Helix Framework 3 years ago

Hi, I have Helix 2.0.6 (and the template of 'estate'). When I try to log in as a superuser, or create an account I have the following error:

Call to undefined method Joomla\CMS\Helper\MediaHelper::getCleanMediaFieldValue()

I have opened the debug console, and it comes from a file of

JROOT/plugins/system/helixultimate/html/layouts/form/field/media.php, line 79 which is:

if ($showPreview)
{
    $cleanValue = MediaHelper::getCleanMediaFieldValue($value);

    if ($cleanValue && file_exists(JPATH_ROOT . '/' . $cleanValue))
    {
        $src = Uri::root() . $value;
    }
    else
    {
        $src = '';
    }

It is werid behaviour, because 2 days ago I was able to log in, and I did not update the framework. I will be more than happy if someone can help me.

Best regards,DT

0
16 Answers
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Oldest Newest Votes
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #54734

Please check now. Thanks

1
DT
Damian Tabin
Accepted Answer
3 years ago #52200

Hey, I managed to solve that error.

Instead of:

$cleanValue = MediaHelper::getCleanMediaFieldValue($value);

I have used 

$cleanValue = "echo MediaHelper::cleanImageURL($oldValue)";

As the result, when I try to log in/register a new user I have completly different error:

Call to undefined method Joomla\CMS\Document\HtmlDocument::getWebAssetManager().

Any help would be appriciated.

Best regards, DT

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #52321

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please tell me some information about your system.

  1. PHP version
  2. Joomla version

And can you share an screencast video when occurred this problem.

-Thanks

0
DT
Damian Tabin
Accepted Answer
3 years ago #52402

Hi,

thanks for the reply. My Joomla version is 3.10.2 (Stable, Daraja), and php is 7.4.27.

Please see the screencast recording uploaded here

https://www.mediafire.com/file/k8bjm6emf5au4vv/Recording_%25234.mp4/file

I would be more than grateful for help. Best regards, DT

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #52598

Will you please upload your video google drive? mediafire is blocked here

0
DT
Damian Tabin
Accepted Answer
3 years ago #53432

https://drive.google.com/file/d/1PjoxqM73Nvnvws2vna8ejTI0TAp2J3NW/view?usp=sharing

Please advise, thanks

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #53496

Give me permission to watch the video. Thanks

0
DT
Damian Tabin
Accepted Answer
3 years ago #53625

https://drive.google.com/file/d/1PjoxqM73Nvnvws2vna8ejTI0TAp2J3NW/view?usp=sharing normally permission is for all who has this link, try one more time

0
DT
Damian Tabin
Accepted Answer
3 years ago #53927

Hi,

It is working now?

0
DT
Damian Tabin
Accepted Answer
3 years ago #53929

If link still not working for you, here you have link to youtube - https://youtu.be/ytZSey8E818

Please advise.

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #53992

Please provide me the Joomla administrator access & FTP access. I will check & fix your issue. Thanks

0
DT
Damian Tabin
Accepted Answer
3 years ago #54408

Hi Toufiq,

thanks for the answer. You will find credentials in the hiddent content.

Best regards, DT

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #54502

Provide me the Joomla super admin access

0
DT
Damian Tabin
Accepted Answer
3 years ago #54713

Hi,

I have just upgraded your account to super admin in Joomla. I would be more than grateful if you can help me.

Best regards, DT

0
DT
Damian Tabin
Accepted Answer
3 years ago #54764

Hi,

it is working now! Thanks a lot, I do appriciate your assistance.

Best regards, DT

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #54872

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

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