Video Mp4 Not Showing On Published Page, Only In Frontend Editor / Why Diffrent Tags On Live Site And Frontend Editor
Eugen Leibundgut
Hello, I have an MP4 video in the frontpage (see hidden url). Although video shows properly in the frontend editor, it does not in the live version of the page.
In backend my mp4 plays fine but not on the live site. I guess it is because of its tag which has a src="/xyz" attribute in backend (see attached code, hidden content) but not in frontend. Here it says data-large="xyz". (see attached code, hidden content).
The frontend page uses the following code to display:
<source src=my-url/media/videos/2022/01/24/ra.mp4 type="video/mp4">The public page uses the code:
<source data-large="/media/videos/2022/01/24/ra.mp4" type="video/mp4">With the code "source data-large" the video is not displayed. Even if I choose the absolute file path for the source data-large: my-url/media/videos/2022/01/24/ra.mp4
Where does this data-large="xyz" code come from? That should not be. I think, it could be a code error here, which must be fixed or overwritten with a custom file. There are some web designers who will have the same problem.
Can you fix this code? Or, maybe you have an other solution?
Please can you help me? Thanks for the support
Eugen Leibundgut
Accepted AnswerHi I found the solution for the MP4 Problem:
Caution!
There are two different video addons. Both have the name Video. An old version of the video addon with the same name is installed in the Finion template, which has errors. The MP4 doesn't work in multi-column pages with this old video addon.
ATTENTION!
This old video addon might still be integrated into other website templates. Please check and replace if necessary with the new video addon.
In the SP Page Builder catalog 3.8.3 that I am using is a new video addon with no bug. It also looks different in terms of content compared to the old one.
The one you included on the test page works fine and is consistent with that.
Solution:
Replace the old video addon, which is installed with the installation of the website templates, with the new video addon from SP Page Builder 3.8.3. Then it works fine again with MP4 and multi-column pages.
Web Site Template Developer:
You should replace this old video addon with the new video addon, otherwise this error keeps coming.
Eugen Leibundgut
Accepted AnswerHello
here is an additional note:
The Subject: Video Addon Not Working Properly has been discussed earlier (Ddougdanielraught and Heike Schulz, 5 months ago, had the same problem.)
I use SP Page Builder 3.8.3. The same Problem still exist. My template: finion
Please ask the developer of the code.
Toufiq
Accepted AnswerHi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
Can you share a screencast video about your issue?
-Thanks
Eugen Leibundgut
Accepted AnswerWhat exactly do you mean by screencast video about your issue?
Can you describe that in more detail? thank you
Toufiq
Accepted AnswerI have created a test page and loaded a video addon with a mp4 video. Please check & give me instruction what exactly should i fix. Thanks
Eugen Leibundgut
Accepted AnswerHi Thanks for the test page. The MP4 works in it. When we add this addon in a page with multi-columns like our finion template, the live page stops working. I don't know why either. The source code changes for the video source from:
Video tag with src="/xyz" in the frontend editor
to
Video tag with data-large="xyz" on the live site
Eugen Leibundgut
Accepted AnswerHello Toufik
I was able to solve the problem.
Please read the appropriate answer. In the Finion template there is an old version of the video addon which does not work with MP4. You have to replace this addon with the one from SP Bage Builder 3.8.3. Then everything works fine.
I think there are other old video addons in the rest of the templates. Maybe you should replace them.
You can consider the ticket solved.
Thanks for the support. Eugene