Large Page Keeps Hanging On The Background - Question | JoomShaper
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Large Page Keeps Hanging On The Background

DB

Design8 bv

SP Page Builder 3 years ago

Hi,

After upgrading PageBuilder to a newer, we are experiencing that some larger pages are not loading at the backend anymore... It keeps hanging, even if I wait for 5 minutes.... So, now we are not able to adjust these pages anymore.

I have tried several browsers, Google Chrome, Safari and Firefox on macOS.

It happened after the update from 3.7.6 to 3.7.7. The 3.7.8 and 3.7.9 didn't solve the problem as well.

I hope you can help us with a solution for this.

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8 Answers
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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #4218

Hi Could you please give me a screencast of your issue? So that I will send it to our DEV team

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DB
Design8 bv
Accepted Answer
3 years ago #4253

Sure, please download it here: https://drive.google.com/file/d/1R7TQS0wRtjhJDPoZbJ4gHLWEC_jM91ff/view?usp=sharing

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #4286

Give me your super admin access please

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DB
Design8 bv
Accepted Answer
3 years ago #4290

Please find it in the hidden content. For example at this site, the Page Bulder page called 'Downloads' is not loading or in same cases very very slowly...

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DB
Design8 bv
Accepted Answer
3 years ago #5062

Hi Mehtaz Afsana Borsha,

Any news regarding this topic?

Thanks!

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #5300

Hoi, can you in hosting cPanel change- increase value for memory_limit? Now you have only 128M - try to set 256M or 512M if possible. It may help.

That page is HUGE, lots of Rows, addons inside, I think you should consider to divide it into separate subpages for each product. Faster load - easier to manage - better for SEO.

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DB
Design8 bv
Accepted Answer
3 years ago #5606

Hi Paul,

Thank you. We will try to increase the memory_limit. We know that the page is huge, but the worked well with previous versions of PageBuilder.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #5607

I know, but to be honest I don't know exactly what was changed in code that caused this issue. But yes, I asked for deep checking our developers. But by now... please consider my suggestions.

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