Hello I tried to modify the INDIGO template by inserting my contents with SP Page Builder Pro. I have encountered the following problem on the “Home Classic” page (Row # 2) as per IMG-3-Indigo-Home-classic-Row-2. In the attached IMG (Indigo-Demo-home-classic) the photo takes the entire space indicated (INDIGO-home-classic) in 950x938 format (attached-jpg). When I insert my photo, of the same size, I see (even if centered) that it is smaller than the default space size. Because? Could you please explain to me how the effect I see in the Demo-home-classic is achieved? Thanks. Greetings.
Problem template Indigo
72 replies
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access & FTP access to check the issue? I will check & get back to you soon.
Note: Please capture a screencast video about the full scenario and share a screenshot that you want to do exactly.
-Thanks
Hi I have sent you an email to inform you. Greetings
Which email and why did you email me? You can share here
Hello Toufiq, yes on February 8 I sent you an email replying to a previous communication from you ([email protected] of 4-2-21). How come you haven't read it?
I used the email because I can't attach screeshot in the forum.
Can you please indicate how I can send you the content of the email that you have not read (text and images)?
I'm waiting for your answer.
Thank you
https://app.prntscr.com/en/download.html
Use this app for capture screenshot
Sorry, I have the screenshots. The problem is how to attach them in this forums, because when I click on “insert image” I get the link “! [] (Http: //)” which doesn't make me paste the images. How should I do?
For this reason I sent the email
Just share the URL of screenshot
Sorry, if I'm on localhost how can I send you the link?
Please upload your site live host and share your site URL with the access. Thanks
Hello Toufiq
I solved the problem of the Indigo templete, you can see it at the following link:
https://drive.google.com/file/d/147DrQlAFwlsTCLxYEPkuA5az6w7kpGcA/view?usp=sharing
Regards
Please upload your site live server and provide me the site administrator access. I will check & get back to you soon. Thanks
The link of the site (engicos) + DB is: https://drive.google.com/file/d/1byTgrCBXjtQ-3-f9TULsyh6nM0k7WJ4s/view?usp=sharing The link of the letter is: https://drive.google.com/file/d/1iIwb9OprOmMREAd7-bt-yhe2W5kbWe4v/view?usp=sharing In the reserved area you will find the access data to the site (engicos).
While i try to upload the database, the phpmyadmin gives an error.
Please give me a akeeba backup
https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view
Hi Toufiq, thanks for your (impeccable) technical guide, at the moment I'm not in the office but today I will send you the Akeeba backup file via Google Drive. Best regards.
Sure! Take your time. Thanks
Hi Toufiq, I am sending you the link of the site in localhost with Akeeba backup via Google Drive. https://drive.google.com/file/d/1yaq5eZcnX7IKkD5T_PH3uKZjIFPsUmvU/view?usp=sharing The access data to the site are in the private area. Best regards.
Give me permission to download the file
Hi, for the hurry to send you the akeeba backup file yesterday I entrusted the sharing on Drive to one of my collaborators but it failed. The correct link is:
https://drive.google.com/file/d/12BQGLekkv3ZBJL5cSqzdOo0Zc04D6joz/view?usp=sharing
Sorry for the inconvenience, I wish you a good weekend. Best regards
There is no indigo Template.
Hi, of course the INDIGO template is not there. Did you open these 2 links?
https://drive.google.com/file/d/147DrQlAFwlsTCLxYEPkuA5az6w7kpGcA/view?usp=sharing
https://drive.google.com/file/d/1iIwb9OprOmMREAd7-bt-yhe2W5kbWe4v/view?usp=sharing
Best regards
You can edit from front end.
Hi, i saw the screenshots you took on my engicos site and i don't understand why it doesn't work for me. The green Edit With SP Page Builder button does not let me access, reporting ERROR 404 for some links while for others it signals me that "I am not authorized to access" as you can see from the attached IMG. Best regards
If you give me the site access, then i will try to check the issue. Thanks
Hello, Toufiq,
As usual, you are very kind for the availability. We can connect with Teamviewer if you agree. For me it is okay even now if you can, or you indicate a time. Thanks and best regards.
At the moment the remote access data is in the private area
Hi there, Thanks for your time. If you need more help, please let me know. Thanks
Hi Toufiq, while you were working I could not intervene. After linking all blog items (SP Simple Portfolio) are not accessible for editing (404 error or "you are not authorized to see this resource"). Even the new item you told me to build is inaccessible. The server response is Error: “modification not allowed”. Why?
Hi Toufiq, while you were working I could not intervene. After linking all blog items (SP Simple Portfolio) are not accessible for editing (404 error or "you are not authorized to see this resource"). Even the new item you told me to build is inaccessible. The server response is Error: “modification not allowed”. Why?
Are you available in the team viewer?
OK
Ok. I'm already ready. I wait for you .
Are you available? Thanks
Hello Toufiq Yesterday, as you suggested, I tried to create a new item in SP Simple Portfolio, I saved, but when I tried the change, the green button "Edit With SP Page Builder" does not start and, if I try with the link of the Title, I receive response from the server: Error Change not allowed.
Also, in making the normal backup copy of the dB, I found the following warning: "The storage configuration of phpMyAdmin is not complete, so some additional features have been disabled".
I have everything set up to connect to Teamviewer. The access data are in the private area.
Yours sincerely
Problem solved by changing the simple portfolio database items table id wasn't auto_increment. Not it has been fixed and solved the problem.
Hello Toufiq
I confirm: in the "Items" position of
"SP Simple Portfolio"
I cannot access
“SP Page Builder Pro”.
But from the public side the changes made as img, I see them.
Can you kindly tell me how did you open the default XAMPP page titled "Interior Designs - Bringing You"
Yours sincerely
Hello Toufiq
Yes, I'm ready, in the meantime, if possible see this link
https://drive.google.com/file/d/1DO4Qw5doU6Od8LF4TW2r9f8-aRodZhhl/view?usp=sharing
I think now your problem solved. You can close the ticket. Thanks
Hi Toufiq, sorry! The honeymoon with the problem solved lasted very little! I went to edit a page and in saving the errors returned. Stability Problems?
Share a screencast video.
The errors are the usual ones (Error 404 and "modification not allowed") that you have seen well, both on "new" and on all existing items.
As soon as I touch the green button “Edit With SP Page Builder” these errors appear.
Here is the video of the operations I performed
https://drive.google.com/file/d/1AMGvW_a4ZBosOHj4BF7uq48idpuxixn_/view?usp=sharing
Greetings
Hi there, Will you please delete the existing item of Simple Portfolio and create new items. Then check & let me know. Thanks
The problem is always the same. I tried with a new one, I saved it, I see it published but when I go to edit the problem arises with the green key as shown in the video a little while ago, or I detect an error: 1062 Duplicate entry '0' for key 'PRIMARY'.
There are 11 existing items, I cannot delete them all, otherwise I will destroy everything already built.
Greetings
Are you available?
Yes. Good morning to you, give me a few minutes. I am sending you the access data for the connection.
Everything's ready
The test you asked me yesterday, made by another PC, on a copy of the folder of the site in question, gave a negative result. The green edit button with SP Page Builder, made on a new Item, produces only errors (404, 1062, 1064 etc.)
I think the problem is in the default page generated by SP Simple Portfolio.
Please update your team viewer. Thanks
Si l'ho appena fatto
Yes I just did
My Teamviewer version is 15.15.5
I did what you asked me to do, the new data are in the private area. Thank you.
I'm ready to connect
I will check tomorrow. Thanks
Hi there, Please follow the video instructions to run the akeeba backup.
https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view
Which things have i done.
- Updated Joomla
- Updated Page builder
- Updated Simple portfolio
-Thanks
Hi Toufiq, what you did yesterday on my localhost, I've seen it. I downloaded the link on Drive and afterwards I will notify you of the result. In the meantime, good job and greetings
I have fixed my end. Please check & let me know. Thanks
Hi Toufiq, good morning. On Friday I followed your instructions by uploading your Akeeba Backup file to my pc. By clicking on the only item you left me I found Error 1064 until I had problems with xampp and I closed for the weekend. This morning, with the help of a friend of mine who knows joomla well, I resumed the procedures. I think I will let you know the outcome in the afternoon. Regards.
Sure! Let me know. Thanks
Hi Toufiq,
As I told you this morning, I uploaded the engicos site again with the copy I had given to you via akeeba backup. The database had more errors (now corrected by my friend) probably due to the fact that initially I used Onecklik and not Quinckstart (as I did for Indigo and Konstra), for the many updates (Joomla, SP Page Builder, SP Simple Portfolio and Akeeba). Now everything works. Please can send me the screenshots of the procedure to delete (from the public side) the message: Notice: Undefined property: stdClass :: $ content in C: \ xampp \ htdocs \ engicos \ templates \ decora \ sppagebuilder \ addons \ decoraproject \ site.php on line 45 Thanks and best regards.
Please provide me the site URL & administrator access with FTP access. Thanks
Hello Toufiq
I have always changed the Decora template to localhost since your first intervention (November 2019) in order not to have problems with my online site (luckily!).
Later I had the misfortune of meeting other specialists (?) Of your support who did not answer my questions until my problem, between Simple Portfolio and SP Page Builder Pro, came to your attention.
It is thanks to you, Toufiq, as always available and attentive to solve problems, if after a year I can continue to modify my Decorate template to put it online.
Please can send me the screenshots of the procedure to delete (from the public side) the message: Notice: Undefined property: stdClass :: $ content in C: \ xampp \ htdocs \ engicos \ templates \ decora \ sppagebuilder \ addons \ decoraproject \ site.php on line 45
Thanks and best regards.
Download the attachment and replace on this file location
templates/decora/sppagebuilder/addons/decoraproject/site.php
Hello Toufiq, today I'm away from my PC, I'll try tomorrow from the office and I'll let you know. Thank you . Best regards.
Let me know after checking. Thanks
Ok. No problem, see communication below.
Hi there, Glad to know that your problem solved. Will you please close the forum post. Thanks
Hi Toufiq, all solved. Good weekend.
Hi Toufiq, Ok
Find out the accept post text. Then click on it. Thanks
Hello Toufiq, Excuse me if I always turn to you, because you are the only one of the Support Specialist who strives to understand and find a solution to the customer's problem. From March 8, 2021 I asked the Support Specialist a question, which was then posted on the forums and to this day (apart from the normal "waste of time" with messages around the problem) I have not received an answer! You recently solved the problem of Simple Portfolio pages that I could not open with SP Page Builder Pro. Ok. Now my question (my problem) is: When I save a Row with SP Page Builder Pro, everything is OK (because I regularly find it in "my section") but when I save the Row from the Simple Portfolio position I no longer find it in "my section". This problem does not occur with other templates (Konstra, Indigo) that I installed with Quickstart while Decora I installed with Onecklik. Maybe this is the problem? I hope you fix it for me. Greetings
I will check it day after tomorrow. Just remind me day after tomorrow. Thanks
Hello, Toufiq After I contacted you, your OFI collaborator Khan, last Saturday afternoon, informed me that he had solved the problem by sending me an akeeba backup file which, however, I was unable to start. I did various tests, including the file that you sent me earlier: yours still works today, that of OFI Khan does not. I have already informed OFI Khan of the problem and await an answer. I will keep you informed of further developments. Thanks. Sincerely.