Hi,

Check if you have RSFirewall component installed, if yes - it may (it does) damage < s-cript code - so you have to check on RSJoomla docs how to solve it.

If you don't have this kind of firewall but still don't work, use alternative solution:

1. Find, download and install module "HDAnyCode"
2. Put your chat script code inside
3. Publish that module in "debug" position

Hi Paul,

Thank you very much for your response. I think we are having problem with wss connection to the server.

We will try to check this fist and come back. Looking with your response we are placing the code right, so the problem might be the Zammad server socket.

"2" --> I was not able put the code cause looks the answer is not posted (loading forever) maybe the content does not lile the "script" tag

"1" --> HDAnyCode not found, could you please send me the link ?

Best Regards

https://www.hyde-design.co.uk/free-joomla-extensions/anycode

Hi Paul

Thank you very much for the link, but I think anycode is for Joomla 3.5 and does not look they do have it for Joomla 4.xx

As I commented before we do use Joomla 4.10, and the idea is not inserting the code on an article, but show it for all pages.

Best Regards

Here is unoffcial version for Joomla 4

mod_hd-anycode_j4.zip

Hi Paul,

Thanks for your answer. We will ot use any unnoficial module.

I think it should work with the template custom code. If you confirm we can place a custom jss code at the template.

Best Regards

It's offcial, but not published yet ;)

As you wish.

yes, use your custom code in Template Options - Custom Code - Before < / body >

it's the best place for this kind of code which should be loaded as last one.

Hi, we are behind a nginx reverse proxy

We found how to solve, need to accept WSS traffic.

Thanks for your help.

Please close the ticket