Compatibility Error - Question | JoomShaper
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Compatibility Error

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Stefano

SP Page Builder 3 years ago

I, I don't understand why the contact box (before the initial text) looks good with the mobile device, while with the tablet it is not. What can I do to make it compatible?

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7 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #63108

Hi

Apology for your experience with our product.Could you please give me that specific page link and also screenshot of your issue? I need to check.

-Regards.

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Stefano
Accepted Answer
3 years ago #63153

Hi, I have created you a page where you can verify the component (https://www.smilelinetechnology.it/sp/)

I am attaching the misalignment I find in opening it with a tablet device, which is ok with the phone display

https://www.smilelinetechnology.it/tablet.png

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #63230

Hi

It seems ok on my end, Could you please check?

https://prnt.sc/T6QadLi5oUEX

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Stefano
Accepted Answer
3 years ago #63233

Hi, in the PC and smartphone display there are white lines under each box. I wanted to know why in tablet viewing these are not there

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #63238

Because on the desktop version this full container background colot is set to that color and no gap. That's why there is no gap on your tablet and there is a padding-top set on mobile that's why this gap is showing. This is normal not bug.Hope you understand.

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S
Stefano
Accepted Answer
3 years ago #63239

OK thank you. So it is not possible to make it also appear on the correct tablet?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #63240

No sorry its not possible.

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