Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Access info is in the hidden area.

Thank you, Mike

Please use the Helix blog option image and alter text of image. Then check again. I have added alter text and image from the helix blog option.

Toufiq,

Using the Helix blog option image is not a fix for this problem and really has nothing to do with this problem.

The Helix framework update should not change the positon of the Intro, Full Article image and Caption that has been this way for years. The site has 1000's of news articles and using your logic my client would need to go back and update those 1000's of articles to use the blog image which is not an valid answer.

You need to look at correcting the placement of the Intro Image, Full Article Image and Caption that have changed with the update of Helix Ultimate to correct the issues. As telling my clients that they need to change the way they do business and have done for years and oh by the way you have to go back and update all of your articles that they have, is not acceptable when it should be a simple update to correct the bug that was introduced in V2 of the Helix Framework.

Thank you, Mike

Can you share a screenshot of old design?

I am attaching the Category Blog and Full Article pages from the live site.

Thank you, Mike

Did you change administrator access?

https://prnt.sc/HAWyDuhtPdsR

No admin access has not changed, you are trying to access the live site not the dev site. Please see the URL in Hidden Content for the correct URL.

Will you please check & let me know. Thanks

Toufiq,

The pages are now correct, thank you. Will you be releasing an update for Helix or do I need to remake some changes when I update the live site?

Thank you, Mike

I have overrided the file. I hope no problem will be in the future. Thanks

Toufiq,

I have to make these changes on the live site so I will need to know exactly what you changed.

By overriding the file I will need to reapply your BUG FIX again in the furture when the file is updated. I could have overridden the file myself but choose to bring it to you attention so you could fix the problem not put a bandaid on by overriding the file. Please correct the problem in Helix so that it's resolved once and for all.

Mike

Where i have worked. Check the screenshot.

https://prnt.sc/k8Tf6gQo3uRO

Both of us missed when reviewing what you did, that you missed the Intro Image and Full Article Into image captions are not displaying on ther category blog page and the full article detail page where they need to also display like they did before.

If you have a problem accessing the backend, please let me know your country and/or IP address so I can whitelist you.

Thank you, Mike

https://prnt.sc/uaTyPde4edUd

I am able to login here: https://www.clayconews.com/administrator/index.php using the predentials provided. Could you have a hosts file entry pointing to a test site or something as the firewall logs do not show a user that could be you being blocked and looking at the autoban list (attached) you can see there were not any bans last night. Additionally the sites back end would have redirected you to www not a non-www backend as shown in your screen print.

If you still cannot access the site please let me know your external IP address and I will make sure it is in the safelist.

Mike

Tried your last URL. But, no success. Thanks

Please let me know your external IP address and or Country and I will make sure it is in the safelist.

You have checked and do not have an address set in your hosts file? Your screen print does not make sense to me, as the entire site redirects to www so entering https://clayconews.com/administrator/index.php takes me to https://www.clayconews.com/administrator/index.php before I can enter anything so seeing your URL in the screen print as clayconews.com/administrator/ does not make sense to me.

Mike

I chatted with Ariba A. and she is able to login using the info in the hidden area. I don't know what is going on for you, maybe you are using an older password or user. Please try with what is in the hidden area on this comment.

Thank you, Mike

I am from Bangladesh. Please unblock country Bangladesh.

The country was not blocked, please see the hidden content. You should be able to access the site.

Mike

Give me FTP access. Thanks

Please see the hidden area.

Thank you, Mike

FTP access doesn't work here.

Did you use SFTP, like I said to use?

I have added code but, it doesn't reflect on your site. Can you make sure FTP file location is correct?

Sorry, I failed to give you the CloudFlare login so you could clear the cache. That is in the hidden area.

You can see the change on this page: https://www.clayconews.com/op-ed the caption needs to be centered as it was before with Helix 1. You can see this on article titled SENATOR Rand Paul mentions Clay and Martin County, Kentucky in OP-ED on that page. It's currently the first article but may move down if more OP-ED's are added today.

It still is needed on the article detail page, here is a link to that https://www.clayconews.com/op-ed/19880-clay-and-martin-county-kentucky-mentioned-in-op-ed-from-senator-rand-paul

Thank you, Mike

The listing page caption works fine. Details page caption alignment has an issue. Need Cloudflare authentication. Thanks

I see that the category blog page looks good, thank you https://www.clayconews.com/op-ed

On the article detail page, I can see as you said that it has problems with the caption showing above the Article Title https://www.clayconews.com/op-ed/19880-clay-and-martin-county-kentucky-mentioned-in-op-ed-from-senator-rand-paul

Could you please create a free account on Cloud Flare, I can then give you access to the site but I can't get you the code without staying up all night and keeping an eye on my email to get it to you. So creating a free account so I can grant you access would be the best way. Please let me know the email address you created the account with.

Thank you, Mike

Please disable Cloudflare for some time or move your server to a staging server.

Toufiq,

I have disabled caching on the following pages, files and URL's, that should take care of the problem. https://www.clayconews.com/op-ed/19880-clay-and-martin-county-kentucky-mentioned-in-op-ed-from-senator-rand-paul https://www.clayconews.com/op-ed https://www.clayconews.com/templates/shaper_helixultimate/overrides https://www.clayconews.com/templates/shaper_helixultimate/css/custom.css

Thank you, Mike

I have added code for intro image and details image. But, Nothing change after remove code.

It looks like you are trying to install an update, install is disabled in the firewall. I have turned that off and you can now use the installer. Please try again.

Thank you, Mike

I went ahead and updated Helix for you to 2.0.8 and now the caption is missing from the category page again here: https://www.clayconews.com/op-ed as well as the detail page here: https://www.clayconews.com/op-ed/19880-clay-and-martin-county-kentucky-mentioned-in-op-ed-from-senator-rand-paul I have a test page here: https://www.clayconews.com/testing-structured-data which uses the defaul Prostar Template and you can see the caption. This is not something that should be lost when Helix is updated as it needs to be in Helix and should work on every site.

I will disable caching tonight so you should be able to test, but this is should be a perm update to Helix that you can test on any site with a Category Blog layout.

Thank you, Mike

Lets do this an easier way, lets use my site (access in the hidden area). Then you can just tell me what files you updated and there location and I will copy them to ClayCoNews. On my site I have turned off the firewall and I do not use CloudFlare so this should make the process a lot easier for both of us.

Test Category Page: https://mike-underwood.com/test Test Article Detail Page: https://mike-underwood.com/test/test-1

Thank you, Mike

Please check this URL.

I see the caption on the category page and Article detail page, all looks good. Either please make these same changes on ClayCoNews.com or let me know the file and path that I need to copy over. Once again these changes should be updated into the next version of Helix since it is happening on all sites.

Thank you, Mike

I have worked red mark area.

Can you tell me what you did in the css, it looks like you replaced my css with the css from clayconews is that correct? Because I am not sure what needs to be taken from the css and moved to the live site. So I have not done anything with the CSS so far.

Looks like its almost there but not quite. If you look here: https://www.clayconews.com/op-ed at Op-ed Submission: Fentanyl-Driven Addiction Crisis Requires Both Treatment & Prevention and here: https://www.clayconews.com/op-ed/19706-op-ed-submission-fentanyl-driven-addiction-crisis-requires-both-treatment-prevention you will see that the text exceeds the image area.

Thank you, Mike

https://prnt.sc/8V1sj5tFoXCl

Thank you, but still seeing a problem if you look here: https://www.clayconews.com/op-ed/19706-op-ed-submission-fentanyl-driven-addiction-crisis-requires-both-treatment-prevention and here https://www.clayconews.com/op-ed for that previous mentioned article you will see the caption text is exceeding the width of the image.

You can also see this on my test site here: https://mike-underwood.com/test and here: https://mike-underwood.com/test/test-1

Thank you, Mike

Thank you, that worked. Please get these changes into the next release of Helix, I have at least 20 other sites that use captions and will need to have these changes made when I update them from Helix1 as the extensions for Joomla 4 become ready.

Thank you again for all of your help.

Mike

I can't ensure this feature will add the next update. Please create an issue on our GitHub repository.

https://github.com/JoomShaper/helix-ultimate/issues

Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

Thank you and the issue was posted to GitHub

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/