Hi there,

Thanks for contacting us. Sorry for the inconvenience. I have downloaded your site backup using akeeba backup. Allow me more time.

-Thanks

No problem, thanks.

Best Regards

Download the akeeba backup and check first on your localhost.

How to install akeeba backup

https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

Unfortunately, I could not install this on a local host as I do not have such a thing. I installed it in a new folder on the server instead. But nothing has changed at all. The problem still exists.

https://prnt.sc/je0_VQ4EaBy7 https://prnt.sc/Qa1iQHrcTZ1u

Best Regards Manuel

I have checked your site my testing site and it works fine.

I will try it again. I delete all then make a new database with the same name and reinstall the Backup. Then I will see that it works.

Best Regards Manuel

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

Hi Touofiq, So now I was having time to reinstall the Backup what you was sending me. Before I install the backup and the Database I was cleaning the folder and the Database complete. The reinstall was without errors.

After all was done I open Pagebuilder and again comes the messages like before. Maybe you can check it again what goes wrong there. Thank you

Best regards Manuel

Did you install akeeba backup?

yes

Will you please try different hosting and let me know & provide me the current site database access. Thanks

I have only one hoster, Hostgator. I have more websites with the same configuration without that problem. So for that I think is not a hoster problem.

Best Regards Manuel

Akeeba backup size almost 2 GB. Your hosting server doesn't have enough space.

with ftp that will work.

i habe unlimited space.

There is no backup file of zip file. Thanks

The Original Backup what you was doing is in the Mainfolder.

Best Regards Manuel

Everything is fine now. Please check your site.