QuickStart Joomla 4 (Rhytm) Error 504 - Question | JoomShaper
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QuickStart Joomla 4 (Rhytm) Error 504

MT

Martin Tomko

Template 3 years ago

Hello, trying to install jlooma on my servers using Quickstart package but cannot complete. Using php 7.4 with apache server and all php dependencies enabled with execution_time set to 1000

I am able to go into instalaltion process where i can create super user, setup the database. Then i click install it takes some time but it usualy ends with error 504 on whole screen or just returns into main starting page. I was checking the console logs and right before redirecting to error page i managed to copy erorr message:

core.min.js?c47dc50c9a8b9c85d135bbac3f47a6e9b4100832:1 POST https://data:1881/installation/index.php?task=installation.custom2&format=json 504

(it is local server and dns is "data")

Edit1. I beleive that server and database ocnfiguration is OK as clean Joomla v 4.0.4 form official page works without problem.

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4 Answers
Ariba
Ariba
Accepted Answer
Support Agent 3 years ago #65909

Hello

Apologies for the inconvenience. Could you kindly check out this section in the documentation link below?

https://www.joomshaper.com/documentation/joomla-templates/rythm/installation-problems-troubleshooting

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MT
Martin Tomko
Accepted Answer
3 years ago #66311

I followed first part of setting higher timeouts but did not help.

For the seocnd parft of changing db engine i cant see files mentioned: installation\sql\mysql\joomla.sql and installation\sql\mysql\sample_data.sql in my installation folder of rythm_quickstart_j4_v2.0.0

Only files in installation/sql/mysql are:

Mode                 LastWriteTime         Length Name
----                 -------------         ------ ----
-a----         4/19/2022   3:35 PM          90448 base.sql
-a----         4/19/2022   3:35 PM        1525826 custom.sql
-a----         4/19/2022   3:35 PM          29065 extensions.sql
-a----         4/19/2022   3:35 PM          47168 supports.sql
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Ariba
Ariba
Accepted Answer
Support Agent 3 years ago #66928

Thank you for your patience. Our Senior Agent will look into the issue, we appreciate your cooperation very much.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #67346

Hi Martin, Please accept my apologies. I am really sorry from my team. Please download the Akeeba backup and try to install this akeeba backup.

https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

Already you have raised a refund request. Don't worry we will give you a refund. If you want to join us again after using this product, please join us.

-Thanks

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