Thank You Paul,

I don't know why, but we weren't able to add the module.

If you don't mind I would like to ask you another question: we are facing this issue, when we save the changes made with the Builder, Chrome (browser) shows a messagge saying that it is not possible to save. I have to click undo on Chropme pop up window, then click the Close button and then Exit again in the Chrome pop up.

Did you face the same behaviour in our website?

Thank you, Dave

Sometimes somehow Chrome browser is a stubborn browser and it may happens. To be honest, I had similar issues with one of popular Page Builder on Wordpress.

Hopefully they update Chrome quite regullar so maybe one day it may be better.

Firefox, Safari so far OK

...I really don't understand what's happening:

• About the Saving issue is the same in all the browser, or better, in Firefox if i try to save the changes, I get a 404 error...

• I'm not able to change the title of the module that you placed in the page ("serach module") ,the builder seems not to apply my changes.

I would really appreciate your help,

Thank you dave

I used Firefox on your site to add search module etc.

...well, we are not able to change that title.... Yesterday we can't put the module in the page, today we can't change title... what a frustrating situation.

As I wrote, we are facing a couple of strange issues that make the work with this builder really boring and tricky.

We are not able to save changes properly, in every browsers, not only Chrome...we have always to save, undo, exit. We always get a 404 error.

I don't know if someone can help, or we just have to accept these things.

That's weird.

1. You have problems in back-end editor or front-end editor or both?
2. Do you have similar problems with native Joomla modules published in template positions.
3. Have you installed any extra firewall or SEO extension in the meantime?

• 1 front-end editor, we don't use back-end editor.
• 2 No, we didnt have problem with other modules...
• 3 No, we don't have firewall or SEO extensions

We use Siteground for websites hosting...maybe there are known issues with this server farm?

..any news?

Hi Paul,

our developer has found the problem with the search module:

there was a control for document type before the addHeaderLink that was bloking the render of the module during the apply of options

$doc = \Joomla\CMS\Factory::getDocument(); //$d= new Joomla\CMS\Document\Document(); if($doc->getType()=='html'){

$ostitle = $params->get('opensearchtitle', JText::('MOD_SEARCH_SEARCHBUTTONTEXT') . ' ' . $app->get('sitename')); $doc->addHeadLink( JUri::getInstance()->toString(array('scheme', 'host', 'port')) . JRoute::('&option=com_search&format=opensearch&Itemid=' . $mitemid), 'search', 'rel', array( 'title' => htmlspecialchars($ostitle, ENT_COMPAT, 'UTF-8'), 'type' => 'application/opensearchdescription+xml' ) ); }

We are still faceing the "save changes" issue thou.

Thank you for support!

Dave - Exacta Group

Thanks. It has to be related with server settings, I saw similar issue in the past.

1. I have to ask our developer to help me. Please ping me tomorrow.
2. On your hosting panel do you have enabled "Rocket Loader" or other speed up tool?

Hi Paul,

about the server, we disabled all server chaches:

• nginx direct delivery;
• Dynamic cache;
• Memcached

We disabled the CDN tool (content delivey network).

I don't know if you need other infos... Thank you for support, I hope we find a way to solve this issue.

have a nice day, I'll write tomorrow.

Dave - Exacta Group

Hi Paul,

I don't know why yet, but the Builder "save issue" seems to be solved. Today it works well no need to workaround to save changes.

If you know something, please just get back to us to explain... moreover if we did something wrong :)

Thank you for support, Have a nice day

Dave - Exacta Group