hello, i made a mistake, instead of renewing the licenses of a template and page builder pro, but i bought a new license..., now if i go to put the new license on the old template, and do the updates it causes me a lot of problems. can you help me in some way?
thank you very much.
the old expired license was:
License Key: eeff15fa4897e496974d48a3aa7bebff (template)
License Key: 8c7cbc4ecce25e01ce4228fe730d93f5 (page builder pro)
the new license key is:
License Key: 4e9f3598e7350d82e10e3c7a660d8f2a
Awaiting an answer
Templates
LICENSE PURCHASE ERROR
6 replies
Rashida Rahman Staff
Hi there!
Thanks for contacting us.
Would you please give me your email address to check? We will try to merge your plans.
Best Regards
INVEST HOSPITALITY ADVISOR SRL Asked this
4 years ago
· edited
hi thanks for the reply , the email I registered with is:
[email protected].
Thank you
Rashida Rahman Staff
Hello,
Yes the email address associated with your JoomShaper account is what we needed.
Kindly, remove your credentials from the your above reply, as it is publicly visible now! You may use the hidden content box to share your sensitive information anytime.
However, I have checked and found out these:
Would you please let me know which plan to extend? Please be noted that only same plans can be merged.
Best Regards
INVEST HOSPITALITY ADVISOR SRL Asked this
thank you, it's not the one you marked , it's the other 2, from March 21, 2019
Rashida Rahman Staff
Hi,
You're welcome!
Well, as the plans are different, they can not be merged!
What was the issue you were facing while input your new license key, may I know, please? A screencast will be so much helpful to get the whole issue better.
Best Regards
INVEST HOSPITALITY ADVISOR SRL Asked this
although I enter new license, the xml file does not update with the new license, it always remains the old expired one.https://drive.google.com/file/d/1Mx2GwnPOtjeHxux1R18w4RppulwgjRtr/view?usp=sharing
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