Home & Contact Us form is not working - no email received after filling out the form - Forum | JoomShaper
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Home & Contact Us form is not working - no email received after filling out the form

Asked by Tristina Miller 4 years ago Last activity 4 years ago

8 replies

Toufiq Senior Staff

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Our developer team is working on this issue. Please give us time.

-Thanks

Tristina Miller Asked this

Hi Toufiq,

It's been 3 weeks, could you please let me know if you have an answer for this issue? Thanks!!

Toufiq Senior Staff

Did you update the latest version of Page Builder 3.8.8?

Tristina Miller Asked this

Yes I did, but I'm getting an error message when info is entered - Prohibited input U+00000020. What does this mean?

Toufiq Senior Staff

Please check now. I have set this email address on your contact form.

Tristina Miller Asked this

Thank you, the contact us page form is working correctly now. But the contact form on the home page is still giving the Prohibited input U+00000020 error. Do you know why?

Tristina Miller Asked this

I figured it out! I didn't have an email input in the form correctly for the receiving of the data. It's working correctly now. Thanks for your help and patience! :)

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