Hello team,
at the domain: https://authentickefalonia.com
the layout only the first time thath the page loads, shows incorrectly
if you scroll, or reload, it is ok
but the first visit it doesn't seem right
Staff replied
SP Page Builder
interaction effect not loading correctly (only at first visit)
Asked by George Antonatos
4 years ago
Last activity 4 years ago
16 replies
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
Note: Maybe, you missed to use the interaction properly.
-Thanks
George Antonatos Asked this
Hello Toufiq, please find credentials on hidden content
please keep in mind that we have disabled our security extension for you to be able to connect
a quick login would be highly appreciated
thank you!
Toufiq Senior Staff
Please check now. I hope you will like it. Thanks
George Antonatos Asked this
I'm afraid the same thing happens
please check from various sizes screens, as it is a responsive issue
also very important, it happens ONLY the first time, if you scroll down then it moves the items
correctly, BUT the very first visit is always not correct
check a screeshot here: https://snipboard.io/t0J9BQ.jpg
using a clear-cached random browser on 22'' monitor
Toufiq Senior Staff
Please watch the video and let me know.
George Antonatos Asked this
you must empty your browser's cache, as I said the wrong layout occurs only the first time, at the very first visit
please check also the video
https://drive.google.com/file/d/1JYcvsVewPO4MkMpjqZfB443VWNN9ssF-/view?usp=sharing
Toufiq Senior Staff
Give me permission to watch the video.
George Antonatos Asked this
hi Toufiq, any news for the effect? I gave permission to the file on Gdrive, you got the email right?
Toufiq Senior Staff
Yes. But, No issue found my end. Did you watch this video?
https://drive.google.com/file/d/16KPZC6_CBXTXzIeOYiWWAUdvkRcF7Zos/view
George Antonatos Asked this
yes, we did, very carefuly.
did you do exactly the steps that we showed at our video?
you must empty the cache and then see the layout issue before even scrolling down
if you scroll, the photos 'sit' at the correct place, then, in order to re-create it, you must empty browser cache
it is obvioys ONLY on first load, BEFORE scrolling
Toufiq Senior Staff
You need to apply your interaction properly.
George Antonatos Asked this
can you please be more specific? is that an answer?
HOW do we apply properly an interaction? never used that tool before
that's why we have this discussion my friend, because we cannot do it properly
Toufiq Senior Staff
Give me time. I have shared your issue with our dev team. Thanks
Fba Fbd
after installing sppage builder 4 pro, i get blank page for each menu point from sppage builder admin interface...
Big Button - "Get Started" -> blank page
Link -> Create New Page ->result = blank page
cache deleted, nothing changes....cache deisabled, gzip commpresion disable -> nothing changes, SPPAGE Builder 4 PRO show me only BLANK PAGE
what's going on ?
George Antonatos Asked this
ok good news, since you discovered the problem we can wait, no rush
Toufiq Senior Staff
@Fba Fbd Create an new forum post with your site credential. Thanks
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