Hello YoSo

Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot

Best regards

https://photos.app.goo.gl/KgKZsZRV3f7Bnm8j9

Installed: v4.0.3 with J3.10.11

• no menu item
• PB pages cannot be edited in the backend
• PB can only be called up via the "Components" menu item
• Clicking on "Home" shows the empty start page...
• etc...

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

...sent as requested...

...what's new?

Unfortunately you haven't gotten in touch until today and I now have to downgrade my PG version again so that I can work productively.

The access data are no longer active. Please get in touch if you have more time for your customers' problems!

Kind regards

YomSoy

Apology for the delay. I was on a holiday. Could you please share the access again? I will check it then.

..please in Hidden Content

...again...

Hello YoSo,

I took the time and installed a fresh joomla 3.10.11 on my lokal machine and SPPB 4.0.3.
If i try to create a new page I get a PHP Error which could be the reason you are getting a blank page.

Tested with PHP 7.2

syntax error, unexpected ')'
/joom3test/components/com_sppagebuilder/addons/accordion/admin.php:369

With PHP 7.4 and 8.0 the error has disappeared.

Please enable the debug-mode within joomla and try to access the edit page again.
Then you should see an error-report.
Alternatively, you can look in the PHP error log of your web server to see if any error messages were recorded there.
If you do not get an error message, the problem is probably in the frontend code of SPPB 4.0.3.
Support will have to take a look at that.

In this case, I can then unfortunately not help and wish you much success that the problem is found and fixed as soon as possible, so that you can continue to work.

For the debug-mode, you open the backend -> System -> Global Configuration -> System -> Debug System

Hello, Jens,

thank you for your efforts. I don't get a real error message. SPPB just doesn't work anymore in the backend as of 3.8.6. As I said, the menu item no longer appears and SPPB can only be started via the Components menu item. However, no further processing of my pages is possible there. Maybe the debug code in the hidden area will help.

Many greetings

Hello YoSo,

unfortunately I have to inform you that I am not from the support team and therefore I cannot view the hidden content.

I'm trying to help where the support team can't get to it right now, or overlooks it.

With kind regards

Hello YoSo

Please update to SP Page Builder 4.0.4 and then check your issues. If not solved, then let me know.

Best regards

...I just installed PB 4.0.4. The identical problem pops up: No menu item and the PB pages are not editable.

What do you mean by no menu item? Please explain. Also, please share the access again to check.

This means that the "SP Page Builder" menu item no longer appears in the menu bar in the Backend.

I have now reinstalled the non-working SPPB version 4.0.4. SPPB can only be reached via the "Components" menu item. There, however, without any function.

I have stored the access data to the backend in the hidden area.

....is there any news in the meantime??

The menu item is available now.

https://prnt.sc/6nyTwccUrNLi

Do you want this in SP Page Builder 4? Then install SP Page Builder 4 and let me know. I will manage it on your site.

Now the SP Page Builder 4.0.4 version is installed and the menu icon is gone! SP Page Builder can only be called up via the component menu and does not work correctly there!

Please share your administrator access again. I will add it to the admin menu.

...please note that not only the link appears, but also the general function causes problems...here again the access data...-> hidden content

....is there any news in the meantime??

Hello,

one question: Are there other supporters who could take care of my problem? If this continues at this rate, this will never be anything.

I made my first inquiry about this problem 4 weeks ago. Ofi Khan obviously has no time for such a thing. I need support!

Many greetings

My sincere apology for the delay. Your given credentials do not match. Please check and share again. I will help you to add the SP Page Builder admin menu.

Hello Ofi Khan,

Thanks for the feedback. Hides the access data again...

I have published the module but it is in pending state. Please allow it from your Super User account.

https://prnt.sc/xojNY43c6HE1

Hello Ofi Khan,

the SPBB link can be found in the menu bar again. Unfortunately, however, SPBB still does not work correctly.

When I click on Pages/Home I see my start page but without any content (error3.jpg).

error2.jpg shows that I don't have a pro account yet, but I'm using a purchased license.

Is the error in the license key (error.jpg)?

I can't work productively with the current installation.

I ask for examination!

Thanks.

https://photos.app.goo.gl/bnpucS3tjFHgn9Jx7

...you still have the access data for the Backend...

The addons are shown from old installation. You can uninstall SP Page Builder and install it again. It should fix the issue. But please keep a full site backup before doing so for your safety.