@Ofi Khan,
sorry but I have to ask: Is this a joke?
if you would follow this threat exactly you would see that I made a lot of pre-work for you to understand the issue. If you follow my first post you would see that I have createt a staging site, where you can have a look to and compare it to the non-working site. If you would follow the threat further you would see that I have posted 2 more screenshots additional to it. I also posted the login credits for both sites.
Sorry but I dont know how much pre-work a user can do than me in this threat.
The other page is offline because I had to get this site started (with an old page builder) and I could not let 2 installations run on this server for another 3 weeks and wait here for an answer
I understand your point that "you are all humans" but if I would let my customer wait for 4 weeks for a solving a problem what would he do? Right - he would quit. So if this is a organisation problem and you guys are just to busy to do a good support job, you should forward this ticket to your CEO and ask him what is going wrong with JS at the moment.