Hi

Thanks for contacting us. Could you please give me your site URL and also screenshot of your issue? I need to check.

-Regards.

I posted all the info tio CHAT, but your team refused to be helpful, I explained that I didn't have access to the devices that recorded the issues and still they would not take the images and chat session to post s ticket, shameful, are they not here to assist in at least the most minor capacity ?

FURTHER more why would you not just access to see the issue yourself? its not complicated at all! I provided access credentials - you have made no effort at all nor has your Chat support

I had to revert to facebook messenger chat, to get any kind of response - this support staff needs a few people fired to create an example, The costs of not properly addressing tickets is massive, not only in ticket volume but also in troubleshooting and product development loss of opportunity. Nto to mention client frunstration

this ticket alone has one of the most important features that any muilti platform utility needs to offer whoch is different designs on different devices, otherwise its just responsive. Its been passed over and chat has had to engage for hours to only say the same things post a ticket - with the URL that was already provided LAUGHABLE !!!

NOTE THIS support repsonse asked for URL and the site URL was provided in the ticket and in the hidden admin section yet the response is PLEASE PROVIDE A URL - JUST LAZY WORKER, NOT INTERESTED AND A HUGE COST TO THE COMPANY ONMAY LEVELS

THIS TYPE OF POOR SUPPORT AND LACK OF INTEREST IS WHAT CAUSES COMPANIES TO LOOSE MARKET SHARE< LOOSE CLIENTS AND EVENTUALLY BE OVER TAKEN - When you are out of a support job you can look in the mirror and tell all your fellow workers who arealso out of a job that is was your fault becasue you were disinterested, ungrateful and lazy! ,

It is fixed now please check.

https://prnt.sc/ulW69ThDCxDb

I have used this custom CSS

@media (max-width: 767px){
#sppb-addon-1661132193723 .sppb-addon-overlay-image-content {
    height: 200px !important;
}
}

so this is going to be an issue with all sites, hence all sites will require custom code?

Yes you have to use custom CSS for that.

please send this issue to your dev team, this is VERY standard feature in all template editors,

Your previous response (first one ) was embarrasing support and lack of interest I trust this will not happen again

I will note down this feature so that in future our DEV team will take care of it.

Would you please disclose where you put this CSS in order to fx this issue, this is an issue that I will have an ALLL websites if this is in fact the way to fix it. the reason I say that is because I noticed some features in the editor that would suggest that this is in faxct NOT the way to solve this issue and these images suggest that thier is a commonly used way to manage this similar to other editors where an image, component or module etc is hidden from Desktop or Mobile. Do you think this is in fact the correct solution and NOT your custom CSS Solution ? https://prnt.sc/U1WRIHm5YNOW

Path towards custom CSS: Extensions>Templates>Styles> Click on your current default template name then choose Template Options. Then find custom CSS within the custom code.

Hi

Do you have any other issues? Did you follow my process which I described already in my last message?