Hello

Thank you for your query. You can check out the documentation link below:

https://www.joomshaper.com/documentation/joomla-templates/finance/template-update

The techncical requirements are also mentioned here, you can check if those are met as well.

There is a lciense key and my emial address. But there is no updat available. The template is giving an error <p class="error-message">Cannot access protected property Joomla\CMS\Menu\MenuItem::$params</p>

You need to download the updated template from the link below and you can follow the documentation link for the steps to update:

https://www.joomshaper.com/downloads/template/finance

I only need this template update, for this website. Now I have to pay a plan of 192 dollars? In the past I bought this template for only 40 dollar? Is there no way to only buy this template? I only use?

Hello

Which plan are you using now? You cannot buy only a single template, sorry. But you can check out our pricing plans. You can see the Personal plan which will provide you access to all our templates and extensions along with 3 website licenses, with 1 year of subscription. There are other great plans as well.

https://www.joomshaper.com/pricing

Hello @Ariba,

it would be great if you could discuss this internally at some point.

An option for long term customers that they get the update for the one template for a payment of for example 20$.

It is not fair to make profit on long term users, which will use one template only. Please give some options that are more friendly.

Hello Wilbert,

I can understand you well and to avoid misunderstandings, I am not part of the support.

On the other hand, as a developer and shareholder, I can well understand that Joomshaper also charges something for the update.
If you had kept the license active, it would probably have been even more expensive than paying a one-time price of, say, 20$ for the update.
So my suggestion as a customer of Joomshaper is rather a compromise for both sides.

Depending on how long you have had the template, it would have been 40$ per year.

Here in Germany, such a thing would fall under goodwill.
You have used the Tempalte for a few years now and may even have made a profit with it. Therefore, we would at least charge a small amount for the update.

I hope you can understand my approach and why I personally feel $20 is justified as a one-time price for the update.

Other companies like Sencha even force the customer to pay for the inactive time when renewing.
Example: bought in 2019 and wants to renew in 2022! 2020 and 2021 must then also be paid.

And some thing more. I have always paid for the license for the page builder pro, this is not included with a template update, but a seperate component a 59 dollar a year. Maybe there is a way to upgrade to Personal license with some rabbit? How to upgrade my account?

Hello Wilbert and Jens

First and foremost, I understand your point and thanks for sharing it. However, as you know we sell packages and not a single product. That's how our pricing model was developed. In the past, when users purchased the Templates-personal plan, they got access to all the templates and extensions. We had never limited their access. If you want one or two templates for less than 3 sites, then the $99 plan is highly recommended as it includes SP Page Builder Pro as well.

Hello Ariba,

Wilbert has already asked if or how he can change his license to the next higher "Personal".
As an existing customer with a active license, he should be able to benefit from the "25%" discount for the renewal of the license.

It would help me a lot, if i can bennefit from some discount, please.

Please share your email address wilbert.

My email address is : [email protected]

Good to see, you are now getting help.

I wish you every success and have a nice day.

With kind regards

Thanks all for your help. You can close this ticket.

Thank you Jens for your support as well.

You are most welcome Wilbert, I have emailed you, we can communicate there.

You can kindly close this post by accepting the most useful answer that helped you.

Thank you!

Could you kindly take some moment to share your feedback about our service in the links below? I would appreciate that very much.

https://extensions.joomla.org/extension/sp-page-builder/ https://www.trustpilot.com/review/www.joomshaper.com

Have a great day and stay safe

Still a question more, as i ahve installed the template and i get a blank page on my frontpage. Do i need to open a new ticket?