Slideshow Addon - Buttons Intermittently Stop Working
Fuze1
Hi,
My client has noticed that the buttons in the Slideshow addon (on the home page) are intermittently not working when viewed on a mobile (see site in hidden content).
It seems like sometimes they work and direct you to the correct page and then other times you tap them and nothing happens.
FYI - This seems hard to replicate when you emulate a mobile device from inspect element. I would recommend actually viewing it on a mobile to see what I'm referring to.
Please can you investigate and advise?
Many thanks
Tom
Ofi Khan
Accepted AnswerHello Fuze1
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
Fuze1
Accepted AnswerHi Ofi,
Thanks for getting back to me.
I've added the website login details to the hidden section.
Please let me know once you've investigated.
Ps. Please bear in mind this is a live site.
Many thanks
Tom
Fuze1
Accepted AnswerHi,
Please can I have an update on this? It's been a week and I've still not heard anything.
Thanks
Fuze1
Fuze1
Accepted AnswerHello?? I'm a paying customer and I've still not had a response after opening this ticket over 2 weeks ago!
Please can someone reply and investigate as soon as possible.
Ofi Khan
Accepted AnswerApology for the delayed response. Your slideshow buttons are not clickable on mobile devices. I think it is conflicting with other sections. I have tried with a new slideshow addon with buttons and this worked on mobile. Please check the conflict with other sections. Take a new page only with the slideshow addon (your slideshow addon) and check the issue on mobile.