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Fehler

Tobias

Tobias

SP Page Builder 3 years ago

Hello, I have a problem with the SP Page Builder. I get an error message at regular intervals. The program also hangs up all the time. "Invalid addons settings! Contact with the Page Builder team." What am I doing wrong? Best regards Tobias

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40 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #88730

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Note: Assist me with where should i go to check your issue.

-Thanks

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Tobias
Tobias
Accepted Answer
3 years ago #88734

Hier die Daten

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #88921

Username and password do not match or you do not have an account yet.

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Tobias
Tobias
Accepted Answer
3 years ago #88925

Hello Toufiq, here's a new try.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #88941

Checked your pages no issue found. Watch the video.

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Tobias
Tobias
Accepted Answer
3 years ago #89029

Hello Toufik, many thanks for the answer. If you don't change anything on the sides, everything works. However, if I make multiple changes to a page, the page eventually hangs. And then this message comes up. "Invalid addons settings! Contact with the Page Builder team."

Best regards Tobias

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #89421

Can you share an screencast video about the full scenario?

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Tobias
Tobias
Accepted Answer
3 years ago #90042

Hello Toufik, I sent you a screencast video. Are there any new findings?

Best regards Tobias

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #90128

Where did you sent screencast video?

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Tobias
Tobias
Accepted Answer
3 years ago #90168

Hello Toufik,

here is the video again. It's really impossible to work. When I have taken a step, I have to save, close the page and reopen it. Otherwise the system hangs and I can't do anything anymore. Best regards Tobias

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #90207

Got it your video and Thanks. But, When I try to log in to the administrator area it downloads an index.php file. Can you help me to log in your administrator area?

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Tobias
Tobias
Accepted Answer
3 years ago #90209

Hello Toufik, here is the access data again. Best regards Tobias

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #90220
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Tobias
Tobias
Accepted Answer
3 years ago #90221

I was still registered. Could it be because of that?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #90225

Maybe some extension you have installed and it occurred the problem.

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Tobias
Tobias
Accepted Answer
3 years ago #90230

No, I don't have any extensions installed. I've had these problems since the beginning.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #90281

Let me know when it works. Then i will check your issue. Thanks

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Tobias
Tobias
Accepted Answer
3 years ago #90337

Hello Toufik, please try again, it should work now.

greeting Tobia

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #90465

Same issue still now.

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Tobias
Tobias
Accepted Answer
3 years ago #91136

Hello Toufik,

I have the same problem on another site. Here the access data. Maybe you can see where the problem is. Thanks and best regards Tobias

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Tobias
Tobias
Accepted Answer
3 years ago #91138

Hello Toufik, you should try editing a page. Take the SPPB page "Home". Then you will see that one cannot work. Many Thanks Tobias

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #91199

Home page front end editing works fine without any problem. Thanks

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Tobias
Tobias
Accepted Answer
3 years ago #91248

Hello Toufik,

sorry but no one can work like that. As soon as I edit something in the frontend, I have to save it immediately. Then when I edit the next thing, the SPPB hangs and doesn't change anything anymore. That can not be normal! If, after saving, I close the page and reopen it, I can continue working until the SPPB hangs it again.

Best regards Tobias

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #91250

Can you share an screencast video about the full scenario?

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Tobias
Tobias
Accepted Answer
3 years ago #91258

Hello Toufik,

here the video.

Greetings Tobias

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #91266

Thank you. I have shared your issue to our developer team. Please give me time. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #91267

Thank you. I have shared your issue to our developer team. Please give me time. Thanks

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How
How
Accepted Answer
3 years ago #94706

Any news in this matter? I have the same issue.

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Tobias
Tobias
Accepted Answer
3 years ago #94788

Unfortunately, no

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #94896

@How and @Tobias share your email address, I will share a patch to solved the issue. We have solved this issue in our end. Thanks

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How
How
Accepted Answer
3 years ago #94903

Would be nice, thnx Toufiq!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #94928

Please check the second link.

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Tobias
Tobias
Accepted Answer
3 years ago #94955

Hier meine E-Mail-Adresse

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #94970

Please check your email. Thanks

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Tobias
Tobias
Accepted Answer
3 years ago #95001

thank you very much i will try it

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #95004

You are most welcome

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A
Anas
Accepted Answer
2 years ago #98052

I have the same issue , its new site using the quickstart

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #98130

@Anas share your email address. Thanks

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A
Anas
Accepted Answer
2 years ago #98157

ok

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #98162

@Anas check your email.

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