Hello,
I have a problem with the SP Page Builder.
I get an error message at regular intervals. The program also hangs up all the time.
"Invalid addons settings! Contact with the Page Builder team."
What am I doing wrong?
Best regards
Tobias
Solved
SP Page Builder
Fehler
Asked by Tobias
4 years ago
Last activity 3 years ago
Accepted answer
Marked as the solution
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
Note: Assist me with where should i go to check your issue.
-Thanks
39 more replies
Tobias Asked this
Hier die Daten
Toufiq Senior Staff
Username and password do not match or you do not have an account yet.
Tobias Asked this
Hello Toufiq,
here's a new try.
Toufiq Senior Staff
Checked your pages no issue found. Watch the video.
Tobias Asked this
Hello Toufik,
many thanks for the answer.
If you don't change anything on the sides, everything works. However, if I make multiple changes to a page, the page eventually hangs. And then this message comes up.
"Invalid addons settings! Contact with the Page Builder team."
Best regards
Tobias
Toufiq Senior Staff
Can you share an screencast video about the full scenario?
Tobias Asked this
Hello Toufik,
I sent you a screencast video. Are there any new findings?
Best regards
Tobias
Toufiq Senior Staff
Where did you sent screencast video?
Tobias Asked this
Hello Toufik,
here is the video again. It's really impossible to work.
When I have taken a step, I have to save, close the page and reopen it. Otherwise the system hangs and I can't do anything anymore.
Best regards
Tobias
Toufiq Senior Staff
Got it your video and Thanks. But, When I try to log in to the administrator area it downloads an index.php file. Can you help me to log in your administrator area?
Tobias Asked this
Hello Toufik,
here is the access data again.
Best regards
Tobias
Toufiq Senior Staff
Tobias Asked this
I was still registered. Could it be because of that?
Toufiq Senior Staff
Maybe some extension you have installed and it occurred the problem.
Tobias Asked this
No, I don't have any extensions installed. I've had these problems since the beginning.
Toufiq Senior Staff
Let me know when it works. Then i will check your issue. Thanks
Tobias Asked this
Hello Toufik,
please try again, it should work now.
greeting
Tobia
Toufiq Senior Staff
Same issue still now.
Tobias Asked this
Hello Toufik,
I have the same problem on another site.
Here the access data.
Maybe you can see where the problem is.
Thanks and best regards
Tobias
Tobias Asked this
Hello Toufik,
you should try editing a page. Take the SPPB page "Home". Then you will see that one cannot work.
Many Thanks
Tobias
Toufiq Senior Staff
Home page front end editing works fine without any problem. Thanks
Tobias Asked this
Hello Toufik,
sorry but no one can work like that. As soon as I edit something in the frontend, I have to save it immediately. Then when I edit the next thing, the SPPB hangs and doesn't change anything anymore. That can not be normal!
If, after saving, I close the page and reopen it, I can continue working until the SPPB hangs it again.
Best regards
Tobias
Toufiq Senior Staff
Can you share an screencast video about the full scenario?
Tobias Asked this
Hello Toufik,
here the video.
Greetings Tobias
Toufiq Senior Staff
Thank you. I have shared your issue to our developer team. Please give me time. Thanks
Toufiq Senior Staff
Thank you. I have shared your issue to our developer team. Please give me time. Thanks
How
Any news in this matter? I have the same issue.
Tobias Asked this
Unfortunately, no
Toufiq Senior Staff
@How and @Tobias share your email address, I will share a patch to solved the issue. We have solved this issue in our end. Thanks
How
3 years ago
· edited
Would be nice, thnx Toufiq!
Toufiq Senior Staff
Please check the second link.
Tobias Asked this
Hier meine E-Mail-Adresse
Toufiq Senior Staff
Please check your email. Thanks
Tobias Asked this
thank you very much i will try it
Toufiq Senior Staff
You are most welcome
Anas
I have the same issue , its new site using the quickstart
Toufiq Senior Staff
@Anas share your email address. Thanks
Anas
ok
Toufiq Senior Staff
@Anas check your email.
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