Helix Ultimate not working correctly - Forum | JoomShaper
Staff replied Helix Framework

Helix Ultimate not working correctly

Asked by Miguel Ercolino 3 years ago Last activity 3 years ago

When I go to Template Options and Helix Ultimate opens to modify the layout and basics the floating toolbar does not work well:

  • The Webpage is not shown in teh correct position but way low
  • When I click in Basic, the tabs from Social icons down are stucked and can't scroll down
  • When I click Preset, the window that opens overlap with the toolbar and the response doesn't work at all

Overlap

  • When I try to modify the header it doesn't behave well and can't select the header style correctly
  • When i try to modify something there is an error shown in the following image

Error

The site is: https://bokehj4-dev.cloudaccess.host/

Helix Ultimate Plugin Version: 2.0.11

Joomla version: 4.2.4

2 replies

Oldest first Newest first Most helpful
Pavel
3 years ago · edited

Hi.

Pure Helix Ultimate does not have these problems. I think you need to contact the developer of your template. Any third -party developer can use Helix to develop his/her template. In this case, he/she is responsible for quality.

As far as I understand, your template has been developed by Unitemplates Team

Paul Frankowski Senior Staff
3 years ago · edited

Hi Miguel,

I have to agree with Pavel

foto_9113_2022.jpg

Contact with template developer support by his forum.

Yes, we made Helix framework, but they made changes inside it, so it's not our product anymore. You also didn't buy it here.

Or

Download and install raw Helix Ultimate template from our website and use it instead of ut_sombra.

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