I have A Account Agency But I Cannot Used Block Pro - Question | JoomShaper
Black Friday sale is live with flat 50% OFF. Sale ends soon! Grab your deal now!

I have A Account Agency But I Cannot Used Block Pro

SP

Samuel Pierre

SP Page Builder 3 years ago

Hello, when I want to use blocks for example or there is the pro logo and I click on it it sends me to the page to take a subscription but having already an account '' agency '' should I not be able to benefit? Thanks

0
14 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #94586

Log in frst and then follow the process in my first comment

https://prnt.sc/5Ii8qhTsfVcR

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #92801

Hi

Thanks for contacting us. Did you install the pro version? ​First you have to download SP Page Builder Pro from here https://www.joomshaper.com/downloads/extension

​Then you have to install it. Go to administrator-->extension-->install ​After that you have to active it.Input your email and license key to SP Page Builder -> Pages -> Option (on the right) -> License & Update (input your email and license key) -> Save and Close.Your License Key is located in your Dashboard. ​Then Clear Joomla and Browser cache.

-Regards.

0
SP
Samuel Pierre
Accepted Answer
3 years ago #92808

Hello, thanks for your answer, yes it 's already registred, i ll give you the acces if you want check in hideen content. Thanks

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #92967

Could you please give me a ascreenshot of that portion?

0
SP
Samuel Pierre
Accepted Answer
3 years ago #92988
0
SP
Samuel Pierre
Accepted Answer
3 years ago #93490

Hello,

I take the liberty of re-launching the request.

Best regards,

Stéphane

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #93491

Did you log in to your JoomShaper account? First log in then use it.

0
SP
Samuel Pierre
Accepted Answer
3 years ago #93494

loigcaly yes i think i m connected m how to be sure ?

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #93638

Hi

Give me your JoomShaper account informtaion please.

0
SP
Samuel Pierre
Accepted Answer
3 years ago #93698

Hello,

what do you need ? the licence key ? My license is Agency.

Best,

Stéphane

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #93727

Give me a screenshot of your dashboard.

0
SP
Samuel Pierre
Accepted Answer
3 years ago #93744

Hi,

https://postimg.cc/yDbhqPV0

Best,

Stéphane

0
SP
Samuel Pierre
Accepted Answer
3 years ago #94448

Hello, I take the liberty of relaunching because I am currently blocked

Best, Stéphane

0
SP
Samuel Pierre
Accepted Answer
3 years ago #95546

Hello,

Excellent, that was my cache the problem.

thx

0