In WYSIWYG page has everything pushed to the left in 3.8. In 4.0 the page displays that way as well

Toufiq Senior Staff

3 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Please make sure that you have a backup of your site.

-Thanks

JB

James Brooks Asked this

3 years ago

Hi Toufiq

How can I send you the access privately?

Cheers, James

Toufiq Senior Staff

3 years ago

https://prnt.sc/N1vEV8HqRYHA

JB

James Brooks Asked this

3 years ago

Thanks - please see the private area

Toufiq Senior Staff

3 years ago

Username and password do not match or you do not have an account yet.

JB

James Brooks Asked this

3 years ago

Sorry, the password may have been wrong. I have updated to what I sent before, and made sure you can log in with it. Can you try again please?

Toufiq Senior Staff

3 years ago

Can i update page Builder 4 on your site. Cause, your site is live. Thanks

JB

James Brooks Asked this

3 years ago

Hi

I did that, and all the pages on the site like like they are in the editor, squashed to the left. I was able to downgrade to 3.8 afterwards and everything went back to normal. I will run a backup on the site now, and after that you can do the upgrade. I will let you know

Toufiq Senior Staff

3 years ago

Please create an staging site instead of work on live site.

https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view

1. Create a subdomain from your cPanel
2. Export your existing site Database from PHPMyAdmin
3. Create a new Database
4. Import the existing Database to the new Database
5. Update configuration.php file
6. Go to the administrator of the staging site

JB

James Brooks Asked this

3 years ago

Our current site does not have the space to make a staging site.