Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Please make sure that you have a backup of your site.

-Thanks

Hi Toufiq

How can I send you the access privately?

Cheers, James

https://prnt.sc/N1vEV8HqRYHA

Thanks - please see the private area

Username and password do not match or you do not have an account yet.

Sorry, the password may have been wrong. I have updated to what I sent before, and made sure you can log in with it. Can you try again please?

Can i update page Builder 4 on your site. Cause, your site is live. Thanks

Hi

I did that, and all the pages on the site like like they are in the editor, squashed to the left. I was able to downgrade to 3.8 afterwards and everything went back to normal. I will run a backup on the site now, and after that you can do the upgrade. I will let you know

Please create an staging site instead of work on live site.

https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view

1. Create a subdomain from your cPanel
2. Export your existing site Database from PHPMyAdmin
3. Create a new Database
4. Import the existing Database to the new Database
5. Update configuration.php file
6. Go to the administrator of the staging site

Our current site does not have the space to make a staging site.

Is it possible to share a akeeba backup with me. Please check the video.

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

Please see the hidden content

Thanks!

Can't restore

https://prnt.sc/uDVIw3ypM-kz