SP Page Builder Pro Not Working After Joomla Updated From V3 To V4
Miguel
Hi.
I've setup a test environment (duplicated from Production) for the Joomla upgrade from v3 to v4, I'm testing all the upgrade before doing in Production.
Everything works but in the case of SP Page Builder Pro first I received a 500 error when I was trying to edit a Page Builder page, I decided to download from your web site the latest version of the builder and reinstall it. Despite now I see what it seems the new environment of the extension for managing pages and configuration, when I try to edit any page I receive the error:
Forbidden. You don't have permission to access this resource. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Do you know how to fix this problem?
Thank you.
Miguel
Accepted AnswerIn addition to this issue I've been trying this:
Template in use: Shaper_helix3 version 3.0.2
My Production site is running PHP 8.0 and Joomla 3.10.11 and it works ok.
Production site was duplicated to a new folder for migration test (still with PHP 8.0), same hosting than the Production one.
I migrated Joomla to version 4.2.5 and as I said at my initial post everything worked except when editing a SP Page Builder Pro Page (or creating a new page), I received the "Forbidden" message.
Today I've made a different test: I changed in my hosting PHP version from 8.0 to 7.4 (out of maintenance) and SP Page Builder Pro seems to work in Joomla 4.2.5 so I think there is any incompatibility afecting SP Page Builder Pro and/or Helix 3 Template with this version of Joomla (4.2.5), I repeat, I don't have problems at the Production Site with PHP 8.0 and Joomla 3.10.11.
Currently I've changed again PHP To 8.0 (I need it enabled for my production site), I've tested again at the test environment and I'm receiving again the "Forbidden message", when I debug in Chrome I see the error "Failed to load resource: the server responded with a status of 403 ()".
I've made a second test, with PHP 8.0 at Joomla 4 if I try to create a new page with SP Page Builder Pro I received the error "array_replace(): Argument #1 ($array) must be of type array, string given" in several functions, among others "array_replace(), location JROOT/libraries/src/Document/Document.php:606" or "Joomla\CMS\Document\Document->addStyleSheet(), location JROOT/plugins/system/helix3/core/helix3.php:642".
I hope this could bring you more information in order to solve this issue (I need a solution to use PHP 8.0 because we are not longer using 7.4 for security reasons).
Toufiq
Accepted AnswerHi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.Â
Note: Update the Helix3 latest version.
-Thanks
Miguel
Accepted AnswerHi. Now I can edit a page with SP Page Builder Pro. Thanks. Can you let me know what you did? I need to know because I'm planning to move from v3 to v4 the Production environment next days.
Miguel
Accepted AnswerHi.
Thanks, verified.
I didn't see the alert at System - Update - Extensions for the template (after upgrading the Test site to Joomla 4) and I thought I had the latest version of Helix3 installed. I understand that you have uploaded and installed directly the template.
For the Production site I saw the alert to update from Helix 3 3.0.2 to 3.0.3 when still running Joomla 3, I updated the template and the migration to Joomla 4 succeded without problems, I can edit pages with SP Page Builder Pro without receiving the error, and the site is running PHP 8.0 and Joomla 4.
Thank you for your help.
Toufiq
Accepted AnswerYou are most welcome. Will you please spend some to write a review about our product and support quality?Â