Hi,
I bought SP Pagebuilder Pro, installed it on a new joomla4 site. I put licence key into the settings. But it is not possible to develop a new page. Everytime I create a new page I get a white screen and there is no possibility to edit this screen.
Staff replied
SP Page Builder
white screen instead of editor
8 replies
Paul Frankowski Senior Staff
3 years ago
· edited
Hi Lisa,
it seems there is "hidden" error. Your Joomla has more than only SPPB extension installed.
In System > Global Configuration:
- Error Reporting: Maximium
- Debug System: Yes
Then preview editor and you will see what files make that error. This popular method that should be used always before using "panic button".
Lisa Brandner Asked this
Hallo Paul,
I had the same problems with my last joomla installations and then and now I tried to see the "hidden" error already by debugging and max error reporting. But now again I can't see any error messages after turning debugging and max reporting on.
Paul Frankowski Senior Staff
Danke,
by now we discovered it's caused by JA template that you have, with default Casopea all is OK with editor 
we have to check why...
Lisa Brandner Asked this
Hi Paul,
that doesn't help me, because I want to create the new site with the JA Template and not with Cassiopeia template.
Do you know where the problem is? I have to go on with my work....
Paul Frankowski Senior Staff
I still didn't get any respond from our developer, sorry, I will ask him again.
Paul Frankowski Senior Staff
You have two choices:
- Reinstall with SPPB Pro 3.8.x that as I remember fully worked in JA templates
- Or for editing SPPB pages switch to different template, then switch to JA again to review / see resoluts.
Lisa Brandner Asked this
Thanks for your answer. Choice 1 is already my way to handle it. Choice 2 is very strange. It is not clear where the problem is located, isn't it?
Paul Frankowski Senior Staff
When SPPB 4.0.x will get back-end editor - we can sit on that topic again. Right now (1) seems to be the best option.
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