Fatal Error - Question | JoomShaper
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Fatal Error

J

johnny

SP Page Builder 2 years ago

I'm not sure what this error is related to but any advice would be appreciated.

I accessed my website today and the following error was displayed on a white screen.

Fatal error: Uncaught Error: Class "Symfony\Component\ErrorHandler\ThrowableUtils" not found in /home/customer/www/mydomain.com/public_html/libraries/vendor/symfony/error-handler/ErrorHandler.php:563 Stack trace: #0 [internal function]: Symfony\Component\ErrorHandler\ErrorHandler->handleException(Object(Error)) #1 {main} thrown in /home/customer/www/mydomain.com/public_html/libraries/vendor/symfony/error-handler/ErrorHandler.php on line 563

No changes have been made to my site, and I haven't updated anything. It appears to be intermittent, I've checked and it's now online again, but I've made no changes. Not sure why it's not working one minute, then suddenly everything appears ok without any changes made.

I am able to login to the Joomla admin area ok.

When I check the administrator/logs/everything.php the most recent entry is below. I'm not sure if this is relevant?

2023-02-06T10:40:08+00:00   CRITICAL 35.245.189.173 error   Uncaught Throwable of type Exception thrown with message "View not found [name, type, prefix]: page, feed, sppagebuilderView". Stack trace: #0 [ROOT]/libraries/src/MVC/Controller/BaseController.php(602): Joomla\CMS\MVC\Controller\BaseController->getView('page', 'feed', 'sppagebuilderVi...', Array)
#1 [ROOT]/components/com_sppagebuilder/controller.php(81): Joomla\CMS\MVC\Controller\BaseController->display(true, Array)
#2 [ROOT]/libraries/src/MVC/Controller/BaseController.php(672): SppagebuilderController->display()
#3 [ROOT]/components/com_sppagebuilder/sppagebuilder.php(24): Joomla\CMS\MVC\Controller\BaseController->execute('')
#4 [ROOT]/libraries/src/Dispatcher/LegacyComponentDispatcher.php(71): require_once('/home/customer/...')
#5 [ROOT]/libraries/src/Dispatcher/LegacyComponentDispatcher.php(73): Joomla\CMS\Dispatcher\LegacyComponentDispatcher::Joomla\CMS\Dispatcher\{closure}('/home/customer/...')
#6 [ROOT]/libraries/src/Component/ComponentHelper.php(355): Joomla\CMS\Dispatcher\LegacyComponentDispatcher->dispatch()
#7 [ROOT]/libraries/src/Application/SiteApplication.php(200): Joomla\CMS\Component\ComponentHelper::renderComponent('com_sppagebuild...')
#8 [ROOT]/libraries/src/Application/SiteApplication.php(241): Joomla\CMS\Application\SiteApplication->dispatch()
#9 [ROOT]/libraries/src/Application/CMSApplication.php(294): Joomla\CMS\Application\SiteApplication->doExecute()
#10 [ROOT]/includes/app.php(61): Joomla\CMS\Application\CMSApplication->execute()
#11 [ROOT]/index.php(32): require_once('/home/customer/...')
#12 {main}

I'm using Joomla 4.2.5 and PHP 8.0.27

My webhost (siteground) have confirmed everything looks ok at their end, and suggested a restore from backup.

I'm reluctant to upgrade anything until I understand what's going on.

Any ideas?

0
8 Answers
J
johnny
Accepted Answer
2 years ago #107874

Fixed. I had to enable 'force https' at the web server. The error message didn't help much though.

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #104885

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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J
johnny
Accepted Answer
2 years ago #104925

Hi @Toufiq,

My site is currently online and working again. This appeared to be a temporary issue.

I can't provide admin access currently, is there anything else you would like me to check? The critical error on the log does mention page builder.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #105121

Don't worry about the log error. If you found this issue on your front view then let us know. Thanks

0
J
johnny
Accepted Answer
2 years ago #107845

Issue is currently on front end, again.

Any ideas what is causing this?

I have also re-installed the core files.

I should add, this is only affecting my home page - all other pages are accessible.

I've noticed that if edit the SPPB home page and save as copy, make a duplicate, it works.

Also, if I use http:// instead of https:// it works.

This is a SPPB bug??

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #108040

I have tried to find out the issue. But, No problem found. Thanks

0
J
johnny
Accepted Answer
2 years ago #108071

I have don;t know what the issue is. I think it's a Joomla bug. I have logged this on the official Joomla forum for reference https://github.com/joomla/joomla-cms/issues/39804

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #108286

Could be the Joomla problem.

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