Problema de instalacao - Forum | JoomShaper
Staff replied SP Page Builder

Problema de instalacao

Asked by Thiago Fernandes 3 years ago Last activity 3 years ago

I had the free version when I installed the PRO version, the component does not work anymore, a blank page appears in the component menu, only the PAGE and category options appear

5 replies

Ofi Khan Staff

Hello Thiago Fernandes

Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

Best regards

Thiago Fernandes Asked this

Hello Khan

When I enter the component, version 4, this blank page appears

Ofi Khan Staff

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Thiago Fernandes Asked this

I give you the info in hidden content

Ofi Khan Staff

Apology for the delay. I have checked the site. It works with Cassiopeia template. It looks like the template is conflicting with SP Page Builder. Please contact your template provider about it.

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