Hello,
I have already posted this message but someone on your team was not able to assist me.
With their agreement, I am therefore reaching out to another team member to finally find a solution to my problem.
I have been having an issue since the latest updates of Joomla and the Edulif template. The blocks (under the orange "Synthèse..." button) are shifted to the left instead of being centered on the page (please see attached screenshots).
Thank you for your help.
Best regards,
Michel
Please check now and let me know.
Hi there!
I have checked your live site URL and they are sliding and looking good at my end. I have attached a screencast for your convenience.
https://www.loom.com/share/c86e721de9a248ffb0490fdcd6296054
Best Regards
Oops... I forgot to delete the wrong code provided by one of your colleagues.
The base template looks like the one in the attached video.
Namely, during scrolling, the blocks move from the left to the center of the page.
This effect was put in place once the template and Joomla updates were done.
Originally, the blocks appeared centered on the homepage and DID NOT MOVE during scrolling with the mouse. That's exactly what I want to get back: no more movement of the blocks on the page, just centered!
Thank you for your help.
I am paying an annual subscription to Joomshaper but there is no technical support.
Can someone help me with my template issue?
Thank you.
Is there anyone in technical support to help me?
Thank you.
Hi Nabora,
Please take my sincere apology for the unwanted delay.
It seems the addon has interaction enabled in the advanced tab. Would you please give me your admin access to check the issue for you?
Best Regards
Hello,
Please find below the username/password to access the backend of the website and keep me notified.
Best Regards
Hello,
I have created your user account to access the website's backend.
I noticed that you haven't logged in after 5 days.
Are you experiencing any access issues?
I remind you that my initial post regarding this issue is 1 month old!
Please let me know.
Hello Nabora,
I'm sorry again for the delayed response.
As I said earlier, the image layout addons has interaction tured on in settings:
I'm turning them off one by one now:
Best Regards
It's works fine!
Please be aware that this function does not appear in the backend. It is ONLY available from the frontend of the website.
And I never make changes to the content of my websites from the frontend.
In any event, all's well that ends well, but honestly, having to wait 5 weeks to be given this solution is quite excessive!
I hope you will show more responsiveness in the future!
Hi Nabora,
Sorry for your experience, I will keep that in mind.
Thanks for your patience and understanding.
Have a nice day!
