Awaiting an answer General

pricing model - missing licenses after upgrade

Asked by Rainer Krueck 3 years ago Last activity 3 years ago

Hello,

yesterday I had to open a thread here and I saw, that my subscription "Personal" didn't include Page Builder (see picture). So I upgraded it to "Personal" again and now I have Page Builder but my sites are only 1.

Please correct this.

Regard Rainer

3 replies

Rashida Rahman Staff

Hi there!

Thanks for contacting us.

From your screenshot it is seen that you have renewed an old plan Templates and Page Builder - Personal, which basically has 1 website license. last year we have changed our pricing policy and the new PERSONAL PLAN has access to all of our products and provides 3 websites licenses.

However, can you give me your email address associated to JoomShaper account to check?

Best Regards

Mehtaz Afsana Borsha Staff

Hi

Thanks for contacting us. Could you please contact here:

[email protected]

Our team will help you.

-Regards.

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